Job Description

An exciting opportunity has arisen within our Credit Control department at our Head Office, Rosehill, Carlisle.
No experience is required as we will provide full training for this role. the role is full time, 40 hours per week Monday to Friday.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
The Job
To take a proactive role in collecting outstanding monies from overdue debtors. Providing a high level of customer service, ensuring customer queries are resolved effectively and efficiently. Playing a key part in the achievement of departmental targets.

• Take ownership for your own ledger of customers, conducting a high volume of outbound calls to ensure payments are made in a timely manner to aid the reduction in overdue debt

• Manage the full end to end credit control process from account opening, query resolution, allocation of payments and timely chasing of payment to ensure bad debts are minimised

• Complete all tasks assigned to you to a high standard and within the specified timeframes

• To deliver excellent service to customers by understanding their needs, providing recommendations with integrity, and delivering first rate solutions

• To be able to prioritise and multitask to consistently achieve personal targets and assist team members to achieve team success
• Flexibility and willingness to adapt to changing priorities

• To have excellent analytical, organisational and prioritisation skills

• To actively establish positive working relationships with all team members and adopt a proactive approach to taking on additional responsibilities to support other colleagues and functions across the business

SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential

• Ability to demonstrate excellent written and verbal communication skills.
• Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.
• Demonstrate patience and empathy.
• Confident IT user, including a working knowledge of Word, Excel and Outlook.
• Be a practical problem solver.

Desirable

• Experience working in a fast-paced credit control environment.

BENEFITS
As part of The Billington Group we offer a wide range of employee benefits including:
An attractive salary package.
Annual salary reviews in September each year.
A minimum of 25 days annual leave.
Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
Perks At Work: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.

Skills Required