Job Description

EFM Global, are experts in international logistics for complex and urgent projects, for all modes of door-to-door shipping, customs liaison, ATA carnets & documentation. We are looking for an experienced credit controller to join our group finance department at our head office in Egham. As a Credit Controller your duties will involve working within a dynamic and fast-paced department, demonstrating strong proactive skills to manage a commercially diverse ledger of international customers. This role plays a key part in maintaining healthy cash flow and building positive relationships with clients. If you are used to working in a fast paced team, we would encourage you to apply.

Who are EFM Global - take a look at our website

www.efm.global

Main duties & responsibilities of the role will include;

Communicate with customers in a clear, constructive, and engaging manner, positively representing EFM at all times. Chase overdue debts by phone and email, maintaining accurate, timely, and well-documented records of all collection activities. Monitor the credit control inbox, responding to customer queries and internal requests promptly. Investigate and resolve invoice queries and disputes, working closely with customers and internal teams to ensure swift resolution. Ensure all customer accounts operate within agreed payment terms, taking necessary action in line with company credit control policy when breaches occur. Process new account applications efficiently, in accordance with company credit checks and procedures. Collaborate with operational staff and management to ensure effective account management and prompt debt recovery. Weekly receivable calls with Management overseeing debtor positions, highlighting risks, outstanding balances, and recovery actions. Provide weekly and monthly overviews of the Group Receivable profile to senior management. Support month-end and year-end processes related to accounts receivable and credit control. Recommend accounts for legal escalation or write-off where appropriate, ensuring proper documentation and adherence to policy.

KNOWLEDGE, SKILLS, AND

EXPERIENCE

:

Effective collaboration skills enabling successful teamwork, with other departments. Ability to work independently in line with departmental guidelines. Strong interpersonal and customer service skills Good self-management skills and ability to prioritise workload Excellent verbal and written communication skills Proficiency with Microsoft Office applications including excel Strong numerical and analytical skills Desire to develop knowledge and skills through additional learning or qualifications Ability to work confidentially and to treat issues with sensitivity

Working pattern and Benefits

Working 20-25 hours per week (to be agreed at start of employment) Hours to be completed Monday to Friday, between 9am-5:30pm within our Egham office based at TW20 8RZ Hybrid working of 1 day per week, will be considered following probation, and based on established working pattern 25 days holiday plus bank holidays increasing with service to 28 days (part time employees holiday will be pro rated, based on working pattern) Private Healthcare Death in service benefit On site gym Cycle to Work Scheme Eye tests and spectacle contributions Matched pension scheme Employee Assistance Programme (EAP) Company Bonus Scheme Referral Programme

No agencies please, we are recruiting this role by our internal HR