Job Description

Job Ref:

SCO5994

Branch:

The Scotsman Group - Central Office

Location:

Head Office, Glasgow

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

13/05/2025

Closing date:

15/06/2025


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About Us:

The Scotsman Group is one of Scotland's leading hospitality companies, operating a diverse portfolio of venues including bars, restaurants, hotels, and nightclubs. We are committed to delivering exceptional service and unique experiences for our customers. As we continue to grow, we are seeking a dedicated Credit Controller to join our finance team in Glasgow.


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The Role:

Ensure customers adhere to their their agreed-upon payment terms, proactively chasing payments, as per the group's debt collection procedure on several ledgers for a diverse group. Effectively dealing with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion to set deadlines. To ensure all customer queries are logged and recorded on to the Supporting Management system. Dealing with new accounts; Ensuring satisfactory credit references are obtained Setting up the account details communication to all relevant parties Establishing an agreed credit limit with the Credit Control Manager / Finance Director Amending accounts details / addresses etc., as required. To inform the Credit Control Manager of all important developments / problems and report on status of Customer accounts on a regular basis. Support Credit Control manager by attending weekly debt meetings with stakeholders of the business and provide updates on progress of debt collection. Display a confident and assertive manner at all times when dealing with internal and external customers. Promote an efficient and professional image demonstrated by the highest possible standards of accuracy and attention to detail. Continuous review of all administrative procedures and the suggestion of proposals for improvement. All other reasonable administrative duties related to the credit control function, including filing and archiving. Process invoices Code bank statements to allow banking team to book in receipts. Accurately allocate incoming payments to customer accounts and reconcile discrepancies. To familiarise self with all credit control, accounting, quality and other relevant company procedures
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The Person:

Proven experience of working in a fast paced Credit Control Environment preferably having experience of collections from both corporate businesses and sole traders. Experience of both licensed and unlicensed tenancy portfolios would be an advantage but not essential. High level of customer service experience Results Driven Attitude Ability to Deliver Quality Efficiency Good Organisational Awareness Confident, Open Honest Communicator Confident switching between several IT systems Ability to take ownership

What We Offer:

Wagestream

- Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.

30% off

of food and cinema tickets in all of our venues across Scotland.

Hotel and Apartment discounts.

Access to

Scotsman Perks Benefits Portal.

Flexible working

opportunities.

Career development

through our Scotsman Steps training programme.

Refer a Friend Scheme.

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Next Steps:

If you are a detail-oriented professional with a passion for finance and credit management and think this role is for you, apply now and one of our friendly team will be in touch.



Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.