Job Description

Role: Credit Controller

Place of work: Glasgow, City Centre

Contract type: Full-time, Permanent

Working Hours: Monday Friday, 9am 5pm

Are you someone who thrives on a challenge and is motivated by solving problems? Would you like to work for a forward-thinking law firm, who invest in their staff and offer training, development and progression?
At Jones Whyte we engage with our people to continually improve our processes, technology and practices to ensure our colleagues are supported and clients receive the best service. Hybrid working is part of the Jones Whyte culture and our refurbished Glasgow offices offer a modern working environment with generous staff perks.

The Role:

Jones Whyte are looking to recruit a credit controller to join our growing Finance Team. This is an excellent opportunity for someone to develop their existing skills as a Credit Controller and be a key part of an evolving team.
The primary responsibility will be to contact and liaise with clients who have overdue payments, working through the collection process with them. You will work closely with all the legal teams, specifically fee earners and line managers to ensure client queries regarding their payments are resolved. Our case management system will be navigated each day alongside our finance system therefore experience with this kind of software is essential. Experience within a legal environment would be beneficial but not essential as full training will be provided.
The finance team current consists of Finance Director, Head Cashier, Head Credit Controller, Senior Cashiers, Legal Cashiers and a Credit Controller. The department is supported by our Legal Support team who process the mail and any cheques which come in to the firm.

Key Responsibilities:

Monitor client accounts for overdue payments and initiate collection process Build and maintain strong relationships with clients to ensure timely payment Negotiate payment terms with clients, resolving payment discrepancies effectively Prepare and issue regular statements of accounts and invoices Collaborate with the legal departments to resolve client queries Escalate high-risk accounts to Head of Credit Control and assist in legal proceedings if necessary

Key Requirements:

Proven experience as a Credit Controller or similar role Strong understanding of credit management processes Excellent communication and negotiation skills Ability to work independently with high attention to detail Proficiency in accounting software (e.g., Sage, QuickBooks) and Microsoft Office Suite, especially Excel Ability to handle high volumes of work and meet deadlines Strong problem-solving and organisational skills

Company Benefits & Perks

Company Pension Scheme Company Bonus Scheme 23 days holiday plus 8 bank holidays. Includes closure over Christmas & New Year. Holiday Loyalty Scheme: Earn an additional 5 days holiday Buy and Sell holidays Industry leading Company Maternity and Paternity Benefits Company Staff Referral Scheme Hybrid Working Wellbeing Support Annual Company Day Out * Early finish on your birthday