Job Description

Credit Controller

We are currently looking for a full time, permanent Credit Controller to join our expanding busy Credit Control Team in our Middlesbrough office.

Key Responsibilities

Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor
Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
Where appropriate, contact customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Supervisor and Manager and offering suggestions and ideas for improvement

Key Skills / Attributes

Team player - able to work independently and with others to achieve common goals and targets
Highly organised and able to prioritise workloads within a very busy and fast-moving environment
Strong customer service skills
Strong negotiating skills; able to speak confidently to people at all levels
Persuasive; able to achieve results by influencing the actions of others
Ability to meet deadlines without compromising accuracy
Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)
Salary is dependent on experience and negotiable.

Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.

Job Types: Full-time, Permanent

Pay: 27,500.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person