Job Description

The Credit Controller is responsible for collecting outstanding debts from a range of customers throughout the UK and dealing with any associated queries and disputes that may arise through this process. You will work towards targets and deadlines in order to maximise cash collections. Excellent customer service and a respectful telephone manner are an integral part of the role, as is, the ability to problem solve and negotiate. You must be committed to the expansion and success of the business, being aware of who our customers are and why they matter; acknowledging the importance of retaining customers and engaging potential customers. All aspects of management and administration to support smooth Credit Control operations and all behaviours in support of our values must be evident throughout your employment.

Role Responsibilities

Represent the company and its values and portray a professional and business like image to all customers, potential customers and other people you meet in the course of your work.
Contact our customers by telephone regarding the collection of debt in accordance with the company's policies and procedures, chasing all customers with overdue debt; endeavouring to build trust and successful working relationships with customers to guarantee exceptional customer service.
Accurately record all action taken on the customer's account on the credit control software IController, following up calls and actions as agreed with the customer, in a timely manner.
Resolve all queries and disputes with acute attention to detail, advising the Management Accountant of proposed remedy and/or resolution, ensuring a thorough and methodical investigation and a swift conclusion, i.e. ensuring the debt no longer appears on the ledger.
Strive to meet targets for cash collection and debt recovery, to reduce outstanding debt exposure of the group in line with the company's business objectives.
Reconciliation of accounts to ensure statements produced are accurate and cash/credit notes are posted to invoices as per the customer's requirements.
Daily liaison with Finance, Invoicing Department and Technicians in order to solve queries; taking time to build effective working relationships. Supporting colleagues at all levels by sharing knowledge, offering assistance and effectively managing conflict in a professional manner.
Ability to logically identify potential problem accounts, recommending accounts to be placed on stop or to start the legal process, implementing the best approach.
Attend weekly departmental meetings and court hearings.
Promptly notifying the Management Accountant of any customer complaints; investigating and resolving complaints and assisting in completion of customer complaints form.
Promoting and driving continuous improvement within the department and company; reviewing debt recovery procedures to streamline and promote a simple approach.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Additional leave Company events Company pension Free parking On-site parking Referral programme Store discount
Education:

GCSE or equivalent (required)
Experience:

credit control: 3 years (required)
Language:

English (required)
Work Location: In person