Job Description

IM Group Services is the UK's largest family owned and operated shopping management company.

Formed in 2020 and built on a solid foundation of more than 60 years' experience in the property industry, we are passionate about transforming and enhancing retail spaces in an ever-changing and challenging marketplace.

We pride ourselves on our wide spectrum of services with specialist in-house teams collaborating on all assets to provide expertise in retail, commercial, leasing, operations. facilities management, marketing, and finance.

We are successful because we adopted a coordinated approach working with all our stakeholders.

We manage and operate over twenty shopping centres and we work with over a 1,000 retailers.

Our shopping centres are home to many big brands as well as local independents.

Our teams support our centres working with retailers on a local and national level. We support their local communities whilst providing the best environment and experiences for our shoppers.

This role will involve working as part of the Retail Credit Control Team maintaining client and customer relationships, managing the debt ledger and supporting the finance function and other internal teams. You will complement the existing team and work alongside our proactive Head of Credit. You will drive rent collection and will work with our valuable tenants to resolve invoice queries. This role will involve daily telephone calls to customers to ensure that invoices are paid and you will build strong relationships with our tenants.

Duties

Proactively Chasing debt Maintaining client and stakeholder relationships Reconciliation of customer accounts Forecast unexpected payments Escalating accounts when appropriate Debtor reviews and reporting Monitor and manage customer accounts to ensure timely payments are received in accordance with agreed credit terms. Contact clients via phone, email, or letter to follow up on overdue invoices and negotiate payment arrangements when necessary. Maintain accurate records of all collection activities within Sage 50 and Excel Reconcile accounts receivable ledger and resolve discrepancies promptly. Collaborate with sales and asset teams to resolve billing issues efficiently.

Qualifications & Experience

Proven experience in credit control within a Property/Retail or Real Estate environment Proficiency in Sage 50 and Excel is essential. Strong understanding of accounts receivable processes and credit management principles. Excellent organisational skills with the ability to prioritise tasks effectively. Good communication skills, both written and verbal, with a professional approach to client interactions. Ability to work independently whilst contributing effectively within a team environment. Attention to detail and accuracy in data entry and record keeping.
This position is ideal for candidates who are organised, proactive, and eager to contribute positively to our organisation's financial stability through effective credit management practices.

This role is office based in Blackburn from 8.30am to 5.30pm Monday to Friday. Experience of credit control is essential and without this experience we are unable to offer interviews. Interviews can be held during a work-day or in evenings to accommodate successful candidates.

To arrange a confidential conversation, please contact financedirector@imgroups.co.uk or click Apply to register your interest.

Job Types: Full-time, Permanent

Pay: 28,000.00-33,500.00 per year

Benefits:

Company events Company pension Free parking On-site parking Transport links
Ability to commute/relocate:

Blackburn BB2 6AH: reliably commute or plan to relocate before starting work (required)
Experience:

Credit Control: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person