Job Description

Credit controller - 2 days working from home -

plus bonus OTE 30,000

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for their own portfolio of customers, collecting customer debts and working with our team internally to resolve queries and reduce aged debt. You will host conversations and meetings with various stakeholders to try and resolve credit issues, so we are looking for people who enjoy collaboration. You will also be part of an ever growing team so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you.

Key tasks

Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection.

Prioritise a variety of daily tasks that deliver on customer service as well as financial targets

Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.

Collaborate with internal teams to deliver on customer success and using this to negotiate payment

Work with team managers to put forward your ideas for challenging accounts

Taking payments by debit or credit card

Working with the team managers and head of department to forecast cash collections

Considering next steps when debts are unrecoverable and putting forward ideas on how to move these

Other ad hoc duties as and when required

Knowledge and Skills

(what you know and what you can do)

Demonstrated history of meeting targets consistently

Ability to demonstrate effective debt management to timely resolution

Experience

(what you have done)

Experience of highlighting and processing Defaults where necessary

Experience of updating and maintaining clear customer activity notes in a finance system

Good knowledge of MS Excel

Experience of working in a busy office environment and to tight deadlines

Minimum 2 years' experience in a similar role

3+ years' experience of managing high value customers

3+ years' experience of managing low value, high volume accounts

Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks

Experience of change management / process improvements

Personal qualities

(the way you think and act)

Able to work well under pressure and prioritise own workload

Capability to be both personable and firm with clients, to resolve any issues and collect any money owed

Excellent attention to detail and high degree of accuracy is imperative

Able to cope with multiple priorities and changing environment

Excellent communication and relationship-building skills

Positive and flexible approach to your work

Strategic thinking, with the ability to approach stakeholders with new ideas

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Canteen Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay Work from home
Ability to commute/relocate:

Sowerby Bridge HX6 4AJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

What are your basic salary expectations?
Experience:

Credit Control: 1 year (required)
Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ