Job Description

Job Summary

Are you an organised, confident communicator looking to take on a key operational role within a growing accountancy practice? Do you enjoy combining finance administration with excellent service, clear communication, and the smooth running of internal systems?

At Gooding Accounts, we pride ourselves on doing things differently. Having recently celebrated our 10th year in business and raising over 60,000 for local charities along the way, we continue to grow through recommendation and reputation. We are proud of our people, values and our culture of community.

The values which shape how we work are:

Be a team Be present Be thoughtful Challenge yourself
With continued investment in our people and the latest technology, we're offering an exciting opportunity for someone who is highly organised, proactive, and motivated to join our team.

Sounds interesting? Tell me more...

We are now looking for a confident, professional Credit Controller (part time) to support the firm's credit control while supporting the smooth running of daily administration. This role is ideal for someone with credit control or finance administration experience who enjoys building strong internal relationships, maintaining accurate records, and communicating with clients in a friendly and professional manner.

You will support the smooth running and continued growth of the business through the following key responsibilities:

Key Areas of Responsibility

:

Credit Control & Collections:

Proactively manage the collection of outstanding invoices in line with agreed credit terms Monitor aged debt and issue reminders, statements, and chasers to ensure timely payment Escalate overdue accounts where necessary, maintaining accurate communication records Identify potential credit risks and recommend actions to reduce exposure
Client Communication & Relationship Management:

Act as the primary point of contact for client payment queries Provide clear, courteous, and timely communication by phone and email Handle sensitive conversations around payments with professionalism and empathy Liaise with internal Pods to resolve billing queries quickly
Billing, Reconciliations & CRM Administration

Support the accurate and timely issuing of invoices and statements Reconcile client accounts and ensure receipts are allocated correctly Maintain client CRM records and proposal documentation Assist with direct debit collections and payment plans
Client Engagement & Disengagement Administration

Support onboarding and offboarding processes, ensuring records and systems are updated Maintain compliance and data accuracy throughout engagement changes Work with internal Pods to ensure smooth transitions
Administrative Support & Front-of-House Duties

Answer incoming calls as part of the telephone reception rota Provide general administrative support to the COO and wider team as required Assist with ad hoc admin tasks Provide cover for colleagues during annual leave
Reporting & Process Improvement

Prepare aged debt reports and cash collection summaries Monitor credit control KPIs and highlight trends or issues Recommend and help implement improvements to credit control processes Ensure accurate, up-to-date records within finance systems and CRM
This is a part-time role of around 20 hours per week, ideally across Monday to Friday. We are open to discussing work pattern.

To be successful you will have:

Previous experience in credit control, accounts receivable, or finance administration Excellent communication and negotiation skills Strong numeracy, accuracy, and attention to detail Confident and professional telephone manner Good working knowledge of Microsoft Office, especially Excel Experience working with CRM or accounting software (desirable) Ability to work both independently and collaboratively

Benefits:

20 days holiday plus public holidays, increasing with service up to 25 days (pro-rated for part time colleagues) Extra day off on your birthday Death in Service of 2x your salary Group Income Protection Employee Assistance Programme
If this sounds like your ideal next step and you are excited about the opportunity to join our team, we would love to hear from you.

Gooding Accounts are committed to safeguarding the interests of the Company, colleagues and clients. If you are offered a position, you will need to successfully complete a basic DBS check.

Please note, we are unable to provide employment sponsorship to candidates.

Job Types: Permanent, Part-time

Expected hours: No less than 20 per week

Work Location: In person