Job Description

Job Introduction

Are you a detail-oriented financial enthusiast looking for an exciting opportunity to make a real impact? We're seeking a Credit Controller to be part of our successful and passionate Accounts Receivable team.

Job Purpose

To work as part of a team with a focus to improve and enhance the external customer experience when dealing with YPO ensuring the debt collection activity is carried out professionally and timely whilst meeting the overall objective of collecting outstanding debt.

Roles and Responsibilities

To monitor, review and pursue overdue debts in order to ensure recovery in line with company policies and procedures using both proactive and reactive means to minimise bad debt. To contact customers by phone to resolve queries in relation to unpaid invoices To receive, investigate and resolve Customer queries received via phone and email to enable prompt payments and provide customer satisfaction. To investigate and resolve unallocated payment amounts ensuring correct allocation of income received and updated account balances. To accept and process customer payment requests via the phone and virtual terminal

Key Skills and Criteria

5 GCSE's (graded 4-9 / A-C), or equivalent, including Maths and English. Excellent communication skills with a strong ability to negotiate tactfully with customers. Methodical approach to workloads ensuring a keen eye for detail and ability to problem-solve on your own initiative. Experience working within a similar finance environment. IT proficiency, including Microsoft Office and other financial specific software.


For an initial training period, we ask for your presence in the office. We feel it is important for you to get to know the team, the role and we want to support you into a successful career here at YPO. Once you are comfortable, we can explore a hybrid and flexible working pattern.

"If you're looking to work in a stimulating, friendly and rewarding environment, then YPO could be the place for you"

YPO has 50 years' experience in giving back to the public sector. Five decades ago, 13 local authorities came together to combine their buying demands and achieve efficiency, and that's when our organisation as it's known today began.



We supply products and services to a wide range of customers including schools, local authorities, charities, emergency services, the public sector, and other businesses such as nurseries and care homes.



We're 100% publicly owned, by our 13 member authorities, which means the profits we make are returned to our public sector customers, delivering even better value for money.



View more about the company and our culture here: www.ypo.co.uk

Benefits of working at YPO:

Access to a Local Government Pension Scheme (WYPF) Generous holiday package Salary sacrifice car scheme Comprehensive Health and Wellbeing Package Access to Occupational Health Service Flexi scheme and flexible working options available (please discuss your preferred working requirement with the manager at interview) Paid membership of your professional body Commitment to staff development Cycle2Work Scheme Family friendly policies Free parking (subject to availability)


To have a confidential and informal discussion about this role, or any additional support, please contact Alison Maconachie (alison.maconachie@ypo.co.uk) on 07743 921351.



Interviews are planned to take place week commencing

8th December 2025,

in-person at our Wakefield Office.



We reserve the right to remove this vacancy before the proposed deadline in the event of a change of requirements or a large number of applications being received.


YPO is an equal opportunity employer and values diversity. We are committed to equality of opportunity for all staff. We welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief.


We will not accept applications from agencies and can only consider applications from individuals with right to work within the UK.