Job Description

Position

: Credit Controller

Reports to

: Finance Manager

Working Hours

21 hours per week, distributed over 3 days (Monday to Friday), excluding a 1-hour unpaid lunch break each day.

Pay Rate

: Up to 14.50 per hour

This is an office-based position located at the FINECLEAN Head Office, Worcester.

About Us

Our Purpose:

At FINECLEAN, our purpose is to "educate and empower our people and clients, through our passion for being the best whilst making a difference in our sector." We strive to provide best-in-class cleaning services for schools, offices, events, and commercial contracts across the UK. We believe a clean and hygienic environment not only enhances a company's image but also creates a positive and productive atmosphere for staff and visitors. Our aim is to build lifelong partnerships with our clients through exceptional service and a broad range of offerings. We are committed to staying at the industry's forefront, continuously developing new techniques and embracing eco-friendly alternatives whenever possible.

Our Vision:

Established in 2016, FINECLEAN's vision is to be "a supportive and progressive community with a cultural difference." Our professional team, specialised cleaning techniques, and meticulous attention to detail have earned us a reputation for reliability and quality. With a team of over 120, we provide year-round quality cleaning services throughout the Midlands.

Our Values:

Empowerment

- Uplifting and adding to each individual

Quality

- Best in class, in all aspects

Respect

- Valuing all in high regard

Recognition

- Celebrating efforts together

Accountability

- If we commit, we complete

Innovation

- Continuous pursuit of improvement

Role Overview

The Credit Controller will play a vital role in ensuring the financial stability and efficiency of the business by managing client accounts, monitoring outstanding payments, supporting budget management, and maintaining positive relationships with clients.

This role supports the Finance Advisor in all aspects of credit control and invoicing, helping to maintain accurate financial records and effective communication between the finance team and operational departments.

Key Responsibilities

Administer payroll accurately and respond to any employee payroll queries. Credit Control and Invoicing. Raise and issue client invoices in line with contractual terms and timelines Monitor the debtor ledger daily to identify overdue accounts and take proactive measures to recover outstanding debts. This will also include the management of relationships with debt collection agencies and proactively enforce the collections process . Contact clients via phone and email to resolve payment queries and ensure prompt settlement. Maintain accurate and up-to-date records of all communications and transactions. Support the Finance Advisor with cashflow reporting and debt analysis.

Administration, Reporting, and Budget Management

Maintain client credit limits and update the system with any changes approved by management. Support the Finance Advisor with monitoring budgets, analysing variances, and flagging potential risks to financial performance. Contribute to the preparation of monthly financial reports and annual budget reviews. Support in the month-end close process by ensuring all debtor-related entries are accurate.

Client Relations

Build and maintain strong relationships with clients to support smooth payment processes. Respond promptly to client queries regarding invoices, statements, and payment terms. Escalate persistent payment issues to the Finance Advisor when appropriate.

Operational Support

Collaborate with Contract Managers and other departments to resolve invoice disputes. Support the finance team with ad hoc administrative duties as required. Always maintain confidentiality of financial and client data.

Person Specification

Essential Skills and Attributes:

Prior experience in credit control, finance administration, or a similar role. Strong organisational and communication skills, both written and verbal. Proficient in Microsoft Excel and accounting software (e.g., Xero, Sage, QuickBooks or equivalent). Attention to detail and high level of accuracy in data entry and record keeping. Ability to manage time effectively and prioritise multiple tasks. Positive, professional, and client-focused attitude.

Desirable:

Experience working within a service or contract-based business environment.

Key Competencies

Financial accuracy and attention to detail Analytical thinking and problem-solving Communication and interpersonal skills Team collaboration and adaptability Accountability and ownership of tasks Budget awareness and cost control
We reserve the right to review and revise the job description at any time.

Job Types: Part-time, Permanent

Pay: 14.50 per hour

Expected hours: 21 per week

Benefits:

Company pension Free parking On-site parking Sick pay
Work Location: In person