Job Description

Our vision is a world where the majority of people in our area know we exist, and they trust the financial options and education we provide. This is a world where everyday people can experience the freedom of choice and peace of mind that having savings and access to affordable loans provides. On this journey, our members will grow, we will grow, and they will profit.

As part of the Credit Union family, our mission is all about the supportive encouragement of regular savings and providing access to affordable loans. We offer fair products and fair prices for the mutual benefit of our local members. We welcome them at times of crisis and times of opportunity throughout their lives. We serve everyone with professional standards and personal service delivery that keeps-up with changing needs and new technologies.

Job role and purpose:

To provide support to Citysave and its members as directed, specifically providing support to the Finance Team Leader in the following areas:

Credit control (consumer loans in arrears) - managing communications with borrowers up to 95 days in arrears to encourage payments. Where necessary negotiating refinance arrangements and/or forbearance terms. In cases of default (95 day plus arrears) liaison with company lawyers re legal recovery action. Presentation of management information to Finance Officer and CEO re loan arrears and impairment levels. Bank account postings and reconciliation (as deputy for Finance Team Leader) Preparation of monthly management figures (as deputy for Finance Team Leader) Approver of payments (jointly with others) for settlement of supplier invoices and saver withdrawals.

Main duties and responsibilities:

The main duties and responsibilities of the role are:

Working competently with company CRM system and online banking systems. Provision (when required) of a courteous customer service to both savers and borrowers. Handling incoming member calls and management of transactions or customer status requests in line with company policies and processes. Compliance with the organisation policies and procedures and accounting instructions. Contribute to an efficient filing and electronic document record system. Assist with the recording of budgetary/financial information and maintain records as required. Liaison with internal and external customers and other stakeholders to ensure Citysave is delivering the standard of service level required in a manner that is fully compliant and sympathetic to the ethos of the organisation. Act a primary source of contact for borrowers in payment difficulty. Negotiate payments in arrears and if necessary debt restructuring. Demonstrate understanding of the effect or arrears on P&L performance and the borrower's credit profile (as reported by credit agencies). Such other duties as may be appropriate to achieve the objectives of the post to assist Citysave in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. The post holder must at all times carry out their responsibilities with due regard to the organisation's Employee Handbook.

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974 To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
Job Types: Full-time, Permanent

Pay: 27,500.00 per year

Benefits:

Company pension Health & wellbeing programme Referral programme
Work Location: In person