Job Description

We are recruiting for a Credit Controllerwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen for an enthusiastic and professional individual to join our awarding winning Finance team.
The successful candidate will be responsible for handling the Trust's debt in conjunction with NHS Shared Business Services and be the key member of the Transaction Team in respect of Receivables. They will also be responsible for the Lister Cash Office including line management of the cashiers.
The post holder will have excellent interpersonal and communication skills and be confident in the use of Microsoft products (particularly Excel) to a high standard. Attention to detail and the ability to work under pressure are key to this role. The ability to manage one's own workload and that of the Cashiers.
Support for continuing study would be available to the right candidate. Our Finance Team has achieved Level 2 accreditation and is actively working towards Level 3, so we are committed to supporting our staff in their professional development.
The Finance Team is based in Avnet House, Stevenage. Team members typically work from home on two or three days per week, with Tuesday being a day when everyone from Financial Accounts attends the office.
Main duties of the job
Assisting the Transaction Team Manager in all matters relating to the recovery of Sales Income from both NHS and Non-NHS organisations, Health Insurance Companies, Individuals and other miscellaneous entities
Working closely with Shared Business Services (SBS) who are the Trust's out-sourced Sales Invoicing/Debt Management Contractor whose offices are in Leeds (Invoicing & Receipting) & Bristol (Debt Management).
Chasing debt personally in conjunction with SBS and adding notes onto SBS system.
Providing support to the Trust's Sales Invoicing staff based in various Departments in the Lister, QEII and Mount Vernon
Undertake routine System Maintenance functions relating to the "Accounts Receivable" ledger.
Resolving ad-hoc queries raised either internally or externally relating to Accounts Receivable.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Details
Date posted
06 January 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
361-7568831-A
Job locations
Avnet House
Rutherford Close
Stevenage
SG1 2EF
Job description
Job responsibilities
Please see the attached and Person Specification applicant pack for further detailed information regarding this role. Job description
Job responsibilities
Please see the attached and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
Essential

• Studying towards CCAB/CIMA qualification, have equivalent experience in a degree in a relevant subject, or relevant work experience

Desirable

• Attained CCAB/CIMA qualification, or have equivalent experience in a degree in a relevant subject

Previous Experience
Essential

• Significant experience in all aspects of using financial ledger systems particularly in respect of Accounts Receivable
• Experience of dealing with customers, both in writing and by telephone
• Experience of working within a credit control environment

Desirable

• Significant experience in all aspects of NHS Shared Business Services Oracle system particularly in respect of Accounts Receivable
• Experience in an NHS financial environment

Skills
Essential

• Excellent communication skills, both written and oral
• Experienced user of computer applications. Have an advanced understanding of spreadsheets, computerised ledger systems and email packages
• Confidently make decisions in response to customer enquiries
• Able to work as a member of a team and to perform effectively under pressure to meet deadlines
• Able to confidently advise other users when offering/responding to requests for support or guidance in matters relating to the Accounts Receivable matters
• Able to build good working relationships with both Internal/External staff and Customers.

Knowledge
Essential

• A good working knowledge of :- - Sales ledger function - Debt Management, and - Cash Allocation
• All-round knowledge of financial and accounting procedures, legislation and NHS reporting and accounting requirements
• General knowledge of VAT legislation as it affects the NHS

Desirable

• Extensive knowledge of large financial systems
• Knowledge of the Trust's Standing Orders and Standing Financial Instructions

Other Requirements
Essential

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
• Role model our Trust values every day
• To be flexible and adaptable to work requirements and changing priorities
• Ability to manage relationship with NHS Shared Business Service on matters relating to debt collection

Person Specification
Qualifications / Training
Essential

• Studying towards CCAB/CIMA qualification, have equivalent experience in a degree in a relevant subject, or relevant work experience

Desirable

• Attained CCAB/CIMA qualification, or have equivalent experience in a degree in a relevant subject

Previous Experience
Essential

• Significant experience in all aspects of using financial ledger systems particularly in respect of Accounts Receivable
• Experience of dealing with customers, both in writing and by telephone
• Experience of working within a credit control environment

Desirable

• Significant experience in all aspects of NHS Shared Business Services Oracle system particularly in respect of Accounts Receivable
• Experience in an NHS financial environment

Skills
Essential

• Excellent communication skills, both written and oral
• Experienced user of computer applications. Have an advanced understanding of spreadsheets, computerised ledger systems and email packages
• Confidently make decisions in response to customer enquiries
• Able to work as a member of a team and to perform effectively under pressure to meet deadlines
• Able to confidently advise other users when offering/responding to requests for support or guidance in matters relating to the Accounts Receivable matters
• Able to build good working relationships with both Internal/External staff and Customers.

Knowledge
Essential

• A good working knowledge of :- - Sales ledger function - Debt Management, and - Cash Allocation
• All-round knowledge of financial and accounting procedures, legislation and NHS reporting and accounting requirements
• General knowledge of VAT legislation as it affects the NHS

Desirable

• Extensive knowledge of large financial systems
• Knowledge of the Trust's Standing Orders and Standing Financial Instructions

Other Requirements
Essential

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
• Role model our Trust values every day
• To be flexible and adaptable to work requirements and changing priorities
• Ability to manage relationship with NHS Shared Business Service on matters relating to debt collection

Skills Required