Job Description

If you have exceptional customer service, strong organisational skills, and the ability to analyse information and make sound judgments, we'd love you on our team. We are looking for new team members who will be responsible for assessing company information, compiling reports, managing debtor cases and ensuring efficient recovery of monies. This is a fast?paced role that requires attention to detail, initiative, and confidence when dealing with customers at all levels over the phone.

You will spend much of your day handling inbound and outbound communication, analysing documents, diarising and chasing cases, and ensuring accurate reporting -- all while maintaining professionalism and excellent customer service.

Key Responsibilities

Prioritise and process incoming communication efficiently Obtain and analyse company information to compile reports for customers in line with company policies Maintain up?to?date and accurate system records according to company standards. Make informed decisions on cases and escalate to a Line Manager where appropriate. Diarise pending cases and chase them within agreed timescales. Create written correspondence to company standards and provide accurate, timely information.

Requirements

Customer service experience (1+ year preferred). Excellent written and verbal communication skills. Strong judgment, tact, and diplomacy when dealing with challenging clients. Ability to listen well and understand customer requirements. Confidence working in a fast?paced environment. High attention to detail and the ability to prioritise workloads according to deadlines and service level agreements.

About Us

FCC Paragon is a dynamic company based in Portsmouth offering diverse products and services across the property, lettings, and insurance sectors. If you're looking for a fast?paced, varied role with excellent career progression, we want to hear from you.

Why Work for Us

30 days holiday including bank holidays, rising to 38 with length of service. Supportive and tailored training programme (minimum 6 weeks). Denplan discount after 6 months' service. 24/7 access to health & wellbeing support, including GP and counselling. Annual eye test paid for. Clear career progression opportunities. Salary review after completion of probation. Option for hybrid working after successful training and capability sign?off. Applicants must live in or near Portsmouth for training purposes.
Please apply using the following link - https://app.staffologyhr.co.uk/recruit/application/apply.aspx?cid=2108-26497CF8-277B-40CB-8FAE-427ED4B64137&VacancyID=30309-90CCA34E-FC6B-4A9D-8CD3-0C01DE34FD56

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

On-site parking Referral programme Work from home
Work Location: Hybrid remote in Portsmouth PO6 4TY