Job Description

Credit Management Specialist
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
25,180 - 28,500 (Dependent on experience)
Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?
If so, we'd love to hear from you.
About the Role
As a Credit Management Specialist, you'll manage and recover outstanding customer debt for an allocated portfolio. Whether you're speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.
You'll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.
Shift Pattern:
You will work on a rotating schedule with shifts of:
8:00am - 4:30pm
8:30am - 5:00pm
11:30am - 8:00pm
You will also work one Saturday out of every seven (9:00am - 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
What You'll Bring
Essential:
Proven experience in debt collection and/or customer service
Excellent verbal and written communication skills
Strong objection-handling and negotiation abilities
A resilient, self-motivated, and organised approach
Attention to detail and ability to prioritise tasks effectively
Comfortable working to personal and team KPIs
Ability to use initiative and propose improvements to processes
A team player who thrives in a collaborative environment
Desirable:
Familiarity with ERP systems like SAP
Experience with Salesforce
Background in a debt collection team setting
Key Responsibilities
Contact customers to resolve overdue accounts and negotiate payment plans
Handle challenging conversations with professionalism and empathy
Liaise with DCAs and legal partners to support recovery efforts
Escalate unresolved issues to relevant departments
Keep accurate, up-to-date records of all interactions
Identify deteriorating payment behaviours and raise concerns
Contribute to improving debt recovery processes
Report performance metrics to your team lead
What We Offer
We believe in supporting our people with a range of benefits and opportunities:
25 days annual leave (plus bank holidays)
Private medical insurance
Life assurance
Company pension scheme
Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
Staff discounts on Calor gas and leading retailers
Ongoing learning & development support
Why Join Calor?
At Calor, we're more than just energy. We're about people, progress, and purpose. You'll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.

Skills Required