Job Description

Overview:
Whats the role
Responsible for billing operations to enhance effectiveness and accuracy. Implements solutions to billing problems and oversees testing of system modifications designed to accommodate these solutions. Responsible for the credit policy including the assessment of credit applications and outstanding credit. Collection and maintenance of customer accounts; follow-up correspondence, resolution and escalation of overdue accounts (Billing/invoicing, Credit & Collections) Responsibilities:
What you'll do
? Advise customers, Team Members and other business partners on technical credit issues, as it relates to
customers' accounts, disputes and outstanding balances.
? Conduct research with a view of resolving technical credit issues as they relate to the systems or
processes used.
? Drive the process, to disconnect and restore customers' accounts, ensuring that credit metrics are
achieved and that the company's image is maintained.
? Manage exceptions on customers' accounts, so as to minimise revenue loss and bad debt exposure.
? Lead the preparation of debt collection letters, statements and age reports relating to customers who
are active/inactive to ensure that credit metrics are met and that the information communicated is of a
high standard and free from inaccuracies to management and customers.
? Devise appropriate strategies, to negotiate and obtain payments settlements on delinquent and sensitive
accounts.
? Visit external corporate & government customers to resolve outstanding credit issues.
? Assist with the credit rating and credit vetting of new and existing customers.
? Analysing data and information received, with a view of advising and implementing successful strategies
around cash collection.
? Review account balances and make recommendations for adjustments as is necessary.
? Monitor and report on relevant credit metrics as it relates to the business and the specific customers
assigned
? Implement strategies to recover ALL amounts past due.
? Serve as an escalation point for the resolution of issues relating to payments, or any other account related
disputes raised by the client.
? Assist in the identification of trends that threaten customers' credit worthiness, and initiate appropriate
counseling, to prevent churning.
? Make recommendations for accounts to be assigned to external collectors for further action.
? Coordinate the process around customer credit card/Payment refunds and returned cheques.
? Ensure payments deposited to the respective bank accounts are reviewed and processed daily to either
billing systems.
? Coordinate the process around general consumption tax certificates to reconcile statements for upload to
billing system timely
? Coordinate the upload process for third party payment providers, to upload daily files for timely ledger
balance update.
? Manage the relationship with External partners which involves the processing of invoices for collectors
and external partners.
? Coordinate the process around salary deduction for offset against employee receivables Qualifications:
Knowledge and Experience
A degree in accounting, Finance, Business or equivalent qualification.
At least two years working experience in credit and customer service at a senior clerical level
Detail knowledge of the systems and processes used to manage Credit & Sales for the Telecommunication Industry.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Mas Movil, BTC, and Cabletica. We started small, and now we're growing. We're excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. Were proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

Skills Required