Job Description

Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?
Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. Our team plays a vital role in the business, helping to support Octopus Energy customers, who may have found themselves in financial difficulty.
Our customers are at the centre of everything we do, so it's on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer's situation is different so we're looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios. This role will include a significant level of outbound calling to our customers, so the ability to demonstrate a deep care for our customers over many conversations will be key.
What you'll do:

• Talking to customers that might be in financial difficulty.
• Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages.
• Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
• Own customer issues from start to finish, resolving problems and maintaining contact throughout.
• Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them.

What you'll need:

• Be passionate about customers and always seek to provide a first class service.
• A fast learner that has meticulous attention to detail.
• Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
• Experience in credit collections or the energy industry is a bonus, but not essential - we're more interested in your passion for helping customers and making a difference.
• Able to manage your own workload.
• Helpful and patient (it's a job with a thousand questions!)
• Strong emotional resilience and empathy to support customers through challenging conversations at pace
• A self starter that can use their own initiative to problem solve and make sound decisions.

Why else you'll love it here ?:

• ? Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• ? Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won

in 2022, on Glassdoor we were voted and our Group CEO, Greg has recorded and how we empower our people. We've also been placed in the * ? Visit our UK perks hub -
E0 - E0 a year
Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at and we'd love to help!
If this sounds like you then we'd love to hear from you. ?
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Skills Required