Job Description

Exciting opportunity in The Climbing Hangar!

Ahead of the launch of our new Bristol site, we're looking for passionate and enthusiastic Crew Members to join our brand-new climbing facility. The Climbing Hangar, in a nutshell, is thrilling climbing, great music, and an amazing cafe to kick back with friends.

About the Hangar

The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we've grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple - to inspire bolder living through indoor climbing.

We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing. But more importantly, we're passionate about the impact that social, challenging, supportive, progressive and fun activity can have on people's lives, regardless of ability, age or fitness.

We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we're dedicated to pushing the boundaries of what's possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls - they're vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether

Job Role

As a Crew Member, you are key in curating a fantastic service to our customers and upholding our company values. Exceptional customer service is at the heart of everything you do. You will ensure every experience exceeds expectations and contribute to a positive team environment.

You'll coach children, squads and adults, induct new climbers and work across reception, retail and the cafe. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey. Supporting your development from Crew to Duty Manager and beyond.

Role Responsibilities

Exceptional Customer Service -

Greeting customers and answering any queries they may have

-

customer engagement is key; we strive to create a welcoming environment.

Health & Safety -

Ensure health and safety standards - routine cleaning and maintenance tasks throughout the site.

Induction/Coaching -

Confident in inducting new customers and providing coaching support to groups of both adults and children.

Barista -

Get to know your way around coffee, cafe duties will be expected, but you will be taught everything you need to know, so don't be too daunted by this.

Teamwork -

Collaborate with colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery.

Food Preparation & Quality Control:

Oversee the preparation of sandwiches, toasties, and other cafe items, ensuring high standards of taste, presentation, and consistency.

Food Health & Safety:

Maintain excellent food hygiene practices, keeping the cafe clean, safe, and compliant with regulations to help guarantee the safety of your entire team and customers.

Benefits

- Rota in advance (4 weeks) - We understand the importance of a work-life balance.

- Free Climbing for you, +1 - As everyone should get in on the fun!

- Long service recognition - An appreciation of your hard work.

- Employee Referral Scheme - Bag yourself an extra 200*

- Employee Assistance Programme - Access to Headspace for yourself and up to 5 friends/family. Along with an on-site mental health first aider and access to counselling services.

- Training & Development Opportunities - We love helping our team members develop their skills and take the next step in their careers.

- Discounted gear from our retail range: get kitted out for that climb at a great discount.

- Partner discounts from Black Diamond, Scarpa, Unparallel, and Evolv - WOW !!

Ideal Candidate

- Passion and genuine interest in climbing is ideal

- Previous customer service/hospitality experience is essential

- Barista experience is a bonus!

- Team player - creating a supportive work environment for everyone

- Self-motivated and proactive in your work approach

- Flexibility to work evenings, weekends and bank holidays (if required)

Important to note

We will be holding an assessment day in Bristol for successful candidates on Wednesday, 18th June. This day is a key step in our recruitment process, so we kindly ask that everyone attend. Please take this into account when applying for the role. We can't wait to see you there!

How to Apply

If this role sounds like you and you have the passion to make a mark in the climbing industry, we would love you to join our team!

Email

Recruitment@TheClimbingHangar.com

to send us your CV and Cover Letter, and remember to let us know which locations you would be interested in. We can't wait to meet you!

*Please be advised that due to the large volume of applications we receive, we have the right to place applications on hold before the advertised closing date.

*All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants!

Job Types: Full-time, Part-time, Permanent

Pay: 12.58 per hour

Benefits:

Discounted or free food Employee discount On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 03/06/2025