Job Description

Are you a

highly observant and meticulous individual

with a keen eye for detail? Next is looking for a

Loss Prevention Crime Centre Operator

to join our dedicated team, providing essential Loss Prevention and Security support to our Retail sites.

Reporting to the Crime Centre Manager, you'll be a key part of our Loss Prevention Crime Centre, responsible for

proactive and retrospective CCTV reviews

across allocated retail sites. Your work will involve identifying criminal activity, preventing losses, gathering evidence, reviewing and linking Retail Loss Prevention incident reports, monitoring company policies and providing accurate information for escalation to both internal and external partners.

We're looking for someone with

excellent written and verbal communication, observational and customer service skills

, coupled with a professional, passionate manner. Comprehensive experience working with

CCTV, Microsoft, and Google suites

is essential.

As a Crime Centre Operator, you'll ensure all information is handled with the utmost

confidentiality, integrity, and accuracy

, adhering strictly to Company and GDPR policies. You'll also provide an excellent front-of-house customer service experience, prioritising the

Health & Safety and Security of the sites

, and escalating any incidents appropriately.

Working as part of a motivated and dedicated team, you'll be assisting the Retail Loss Prevention field and in-store teams by responding to calls for service and support within your area of responsibility.

Due to the 24-hour nature of our business, this role involves

shift work

, which may include nights, weekends, and bank holidays.

You will:

Proactively use CCTV to monitor areas of known stock loss, Liaise with on-site officers & store teams to detect & deter anything that may cause a risk to the business Record all events and actions accurately. Monitor risk intelligence software and news/media for global incidents impacting the team and brand. Appropriately escalate incidents Respond to identified incidents, contact those affected, and offer support. Assist in the management of major incidents, providing communication for command, control, and crisis management teams. Ensure all incidents are dealt with and logged in accordance with procedures. Create and disseminate intelligence & evidence packages to relevant internal parties and/or external agencies. Submit detailed and comprehensive reports using various IT systems. Identify and escalate fraudulent activity using data sources. Escalate Loss Prevention related privacy concerns to your line manager. Ensure the Crime Centre operates with safety as a priority. Respond to telephone and email queries and various administration duties. Monitor and record details of incidents/accidents on sites for LP/operational management in line with company procedures. Ensure evidential material is well presented, easily accessible and admissible. Assist with training new team members within the Crime Centre. Meet agreed performance standards set by the Crime Centre Manager.
About you

We're looking for someone who has:

Excellent knowledge and understanding of

CCTV systems

. A good understanding of

stock loss

, empty packaging, and completing accurate and detailed reports. The ability to build and maintain strong working relationships with other team members. Excellent level of

IT skills

. The ability to react quickly and effectively to incidents. Is proactive and able to use your own initiative. The ability to work well under pressure. Strong prioritisation skills for workload management. Able to work alone or as part of a team, or with minimal supervision. Excellent

attention to detail

. Demonstrable understanding of the need to maintain integrity and confidentiality. Understands and takes ownership of decisions.
Job Type: Full-time

Pay: From 24,911.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Schedule:

Day shift Night shift
Work Location: In person

Reference ID: 70763