Job Description

Role Description



Allianzare currently seeking a highly skilled Crime Systems Support Consultant to join our team on a 12 month secondment at our Bournemouth office. This hybrid role is pivotal in supporting our business with industry crime systems, ensuring efficiency, effectiveness, and compliance.



The successful candidate will collaborate closely with customers to drive system development initiatives, provide best practice and compliance guidance, deliver training, and monitor systems while fostering key business relationships.



Salary Information

Pay:

Circa 31,000 per year.



Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.



About You



Conduct system monitoring activities to ensure consistent use and develop best practice guidance. Develop and maintain compliance guides. Deliver training to core operational teams using various tools. Provide subject matter expertise at key internal and external meetings. Conduct professional user acceptance testing (UAT) of systems. Maintain, develop, and track system change requests. Review system monitoring feedback to identify risks and development opportunities. Engage with system/software providers on technical matters. Support the team's involvement in onboarding new products and other business-led projects, acting as a subject matter expert for the systems within the team's remit.

Essential Skills



Excellent customer service skills. Strong written and verbal communication skills, with experience in stakeholder engagement. Passionate about delivering change. Ability to troubleshoot system issues positively and collaborate with different teams for optimal outcomes. Proactive with the ability to manage own workload effectively. Good understanding of insurance claims and/or policies. Knowledge of industry financial crime prevention& detection systems such as Insurance Fraud Bureau (IFB) IFI-HUB, Insurance Fraud Register (IFR), and CIFAS. Knowledge of financial crime investigation tools. Comfortable updating working practices for internal or external use. Proficient in using Microsoft applications. Ability to set up and lead meetings with set agendas and manage actions.

Desirable Skills



Working knowledge of Jira. Ability to create and execute test scripts. Experience in managing small to medium-sized system changes. Knowledge of Agile project management. Exposure to the insurance broker and retail market. Experience in a similar role. Experience in using Splunk. Knowledge of SQL and its application in enhancing testing processes, including SQL batch processing. Ability to establish strong rapport and networking during business-led initiatives. Experience in attending and processing PI planning meetings and converting them into actionable user stories. Conduct thorough analysis and determine necessary changes from business-led initiatives for crime systems planning. Effectively lead meetings and manage projects, including conducting the required testing on projects. Define project requirements for significant initiatives, such as Toxicity, Product migrations, and other changes.

What We Will Offer You



Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:



Flexible buy/sell holiday options Hybrid working Annual performance related bonus Contributory pension scheme Development days A discount up to 50% on a range of insurance products including car, home and pet Retail discounts Volunteering days

Our Ways of Working



Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.



Diversity& Inclusion



At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.



Accessible Application for All



As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk



For any inquiries or to submit your application, please contact: Benjamin Edwards



If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date:

19th June 2025



We reserve the right to close the advert early if we reach enough applications.



Join us - Let's Care for Tomorrow.



#LI-Hybrid

73899 | Customer Services& Claims | Professional | Non-Executive | Allianz UK | Full-Time | Temporary