Job Description

Company:

Progress Law

Location:

Halifax, West Yorkshire

Are you passionate about aiding individuals in pursuit of justice? Do you possess excellent organisational skills, a methodical approach to tasks, and leadership qualities to guide others? If so, we have an exciting opportunity for you to join our law firm as a

Criminal Injuries Helpline Filehandler

.

About Us:

Progress Law is a reputable and established law firm dedicated to supporting individuals affected by criminal injuries. Our team works tirelessly to help victims seek justice and navigate the legal system with care, compassion, and clarity.

Job Responsibilities:

Manage a small personal caseload of Criminal Injuries Compensation Authority (CICA) claims Provide oversight to ensure that assistants maintain accuracy, compliance, and a high standard of client care Respond to more complex queries and escalate matters where appropriate Support the professional development of junior staff through training, feedback, and regular check-ins Conduct regular file reviews to maintain quality assurance across the wider team Maintain accurate records in our case management system and monitor case progression timelines Stay informed of relevant legal developments and procedural updates within the criminal injuries sector

Qualifications and Skills:

A background in law, criminal justice, or legal services (degree preferred but not essential with relevant experience) Prior experience handling CICA claims or similar personal injury matters Proven ability to lead, coach, or supervise others in a legal or claims-handling environment Strong organisational and time-management skills A methodical, detail-focused approach to casework and supervision Excellent verbal and written communication skills Empathetic, professional manner when interacting with clients and colleagues Competent using case management systems and Microsoft Office tools

Benefits:

Competitive salary commensurate with experience Paid annual leave Bonus scheme Professional development and training opportunities Supportive and inclusive work environment Free food every Friday Casual dress on payday Flexible working hours / flexi-time Free on-site parking
Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Casual dress Company pension Discounted or free food Free parking On-site parking Profit sharing
Schedule:

8 hour shift Flexitime Monday to Friday
Work Location: In person

Application deadline: 04/08/2025