Job Description

NEW Opportunity Crisis Support Professional, West Bromwich, 12.21 p/h plus EXCELLENT benefits! Part time Evenings and Weekend!

About Us

We are the calm in the storm; when others are at their most vulnerable, our team stands firm. We are built on resilience, powered by initiative, and united by a shared purpose: to make a critical difference when it matters most. We trust our people to act decisively in difficult situations, because we hire for the strength that others rely on.

Our values are Integrity, Inclusion, Initiative, Innovation, and Independence; at the forefront of our minds are our service users and our people, providing a great place to work. We are Gold standard accredited with Investors in People, demonstrating our commitment to our dedicated people.

Only those with courage will thrive; ass a Crisis Support Professional, you'll be on the frontline helping people in their most challenging moments. You'll navigate tough conversations, make quick decisions, and stay calm when others can't. No two shifts are the same, and every shift makes a real difference.

You'll carry out assessments, create safety plans, and guide people through crisis situations. Sometimes that means listening and sometimes it means taking decisive action; always showing empathy and care when it matters most.

This role is 28 hours per week working 3 shifts per week; 2 shifts between Monday to Friday 5pm to 11pm, and 1 shift at the weekend working between 12pm to 11pm. Working days to vary on a rota basis although the hours of the shifts remain the same (5pm -11pm during the week and 12pm to 11pm at weekends).

Please note that this role requires a satisfactory DBS check.

What's on Offer?

12.21 per hour

35 days per year (pro-rata) plus time off for your birthday

Enhanced company pension contribution (5%)

Wellbeing break every week to focus on your health and happiness

Length of service holidays (up to 3 extra days)

2 volunteering days per year to help a cause of your choice

Free on-site car parking

Free suicide awareness & mental health first aid training

Paid on 19th of each month for the full month

Key Tasks:

Ensure all aspects of working clients are fulfilled within agreed timescales and quality standards.

Liaising with other external agencies, complementary therapies, and community groups on behalf of people who use our services.

Contribute to protecting individuals from the risk of abuse and harm, both to themselves and others using services.

Work as part of a team, sharing information and providing support to colleagues, including volunteers.

Engage in regular team meeting and discussions to ensure effective communication and collaboration.

Maintain accurate records as per company policy and procedures utilising appropriate paper and electron systems.

Keep up to date details of services activities and outcomes in charity logs, always ensuring transparency and accountability.

Build rapport with service users based on respect and honesty, offering support and trustworthy environment for their recovery journey.

Please note that we are unable to provide visa sponsorship for applicants that do not have the right to work in the UK or who may need sponsorship in the future. We are a disability confident employer and if you require any reasonable adjustments as part of your application, please let us know.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 28 per week

Benefits:

Free parking
Work Location: In person