Job Description

PLEASE APPLY ON OUR WEBSITE AND COMPLETE THE APPLICATION.

Location:

Your time will be spent at our venue on Bristol Harbourside (One Millennium Square, Anchor Road, Bristol, BS1 5DB).

We're happy to support flexible working - both through hybrid working and your working pattern. You just need to be able to attend key meetings, have some cross-over with the rest of the CRM team and deliver the responsibilities of the role. You will be expected to be office based during your probation period to make the most of your learning. You may be required to work the occasional weekend.

Department:

IT

Report to:

CRM & Data Manager

Responsible for:

N/A

Salary:

27,000 per annum, (16,200 per annum pro-rata)

Contract:

Permanent

Working hours:

Part-time, 22.5 hours / 3 days per week (0.6 FTE).

About We The Curious

We The Curious is an educational charity and one of the UK's leading science centres.

We produce experiences that bring people together to play, get creative with science and explore different ideas.

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.

We are progressive, inquisitive, collaborative, playful and creative.

Our Why, What & How

Our vision

What if everyone is included, curious and inspired by science to build a better world together?

Our mission

To connect and empower people through sharing creative experiences which celebrate unknowns in science.

Our pledges

_Cultivate Curiosity

_Strive for Sustainable Futures

_Include Everyone

_Build Resilience

_Open Up Science

You can find out more about these in our Manifesto.

Our Values

_Inquisitive - Asking questions

_Progressive - Thinking about what's next

_Playful - Embracing the unexpected with a sense of fun

_Creative - Generating and testing new ideas

_Collaborative - Being inclusive, connecting and valuing

Our Strategic Priorities

/ SP1 - We will deliver collaborative, curiosity-led learning projects to reduce inequality and improve life chances.

/ SP2 - Our team and those we work with will reflect the diversity of our city, delivering a more inclusive experience.

/ SP3 - We commit to broad, rapid decarbonisation by 2030 and will inspire audiences to take positive action for our planet.

/ SP4 - To deliver our charitable mission, we will strengthen existing income sources and seek new opportunities to deliver long-term financial security.

/ SP5 - We will provide opportunities for people to explore new ideas, develop skills and influence scientific research.

About the role

The CRM and Data Assistant will be the go-to person for our CRM and Ticketing system. You'll support ticketing, help with planning, and assist in bringing new teams onto our system, making it easier for us to understand our audience and reach our goals.

In this role, you'll help manage our CRM and Ticketing system to engage visitors and increase revenue. You'll also work with the wider CRM & Data team to promote visitor-focused, data-driven decisions.

As part of the IT Team, you'll help keep the ticketing process running smoothly across all platforms, provide teams with the data and insights they need to improve ticket sales and create a better, more consistent visitor experience.

What will you do in this role?

Role specific responsibilities

Manage and organise the CRM support inbox, ensuring messages are handled efficiently. Assist operational teams (including operations admin and visitor experience) with daily troubleshooting and escalate more complex issues to CRM manager when necessary. Support in the completion and ongoing maintenance of regular reporting and Key Performance Indicators Respond to ad hoc data requests as they come in Support in keeping our CRM and ticketing systems up-to-date, including managing staff access and security permissions. Work with the CRM & Data Manager on configuring ticketing setup. Support the CRM & Data Manager with training for the organisation on the CRM and ticketing system. Perform daily admin tasks like batch administration, managing duplicates, and ensuring GDPR compliance in Tessitura. Assist with the creation and maintenance of process guides and testing plans to keep the system running smoothly and ensure teams' confidence when using it. Help maintain and integrate our e-commerce site, TNEW, to ensure a smooth ticketing experience for our users.

What will you do in this role?

General responsibilities

Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive. Safeguarding - Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer. General responsibility for departmental compliance with GDPR. Support the rest of the CRM and Data team with projects when required.

What we're looking for from you

Ideally, you have experience with Tessitura or a similar CRM. Good knowledge of Office 365, especially proficiency in basic Excel. Availability to work 3 days a week, which could be split into half-days if needed. Occasionally, support may be required outside normal hours or on weekends. Initially, this role will be office-based, with the possibility of hybrid work after probation. Ability to work well with colleagues on CRM-related projects, offering support and collaboration. Strong organisational skills to manage your workload and solve problems independently.

Application process

Deadline for applications:

Midnight on 3rd August 2025.

Interview dates and location:

20th, 21st and 22nd August 2025 at We the Curious

Start date:

Mid-September 2025

Application process:

If you would like to apply, please complete the application form. It contains three questions designed to assess your interest in and suitability for the role.

These are:

1. Why would you like to work for We The Curious? Please tell us in no more than 300 words. Please tell us what appeals to you about We The Curious itself. Use this as an opportunity to research and reflect on our values, activities, audiences and work as a charity. Your answer should show that you have an understanding of our work and desire to help achieve our charitable vision.

2. Why do you think you are suitable for this role? Please tell us in no more than 500 words. Please provide an overview of your interest in the role itself. Include any relevant skills and experience you might have which will help you deliver the responsibilities of the role - this could be professional experience, voluntary experience or qualifications. Please refer closely to the role specific responsibilities and 'what we're looking for from you' to help you answer this.

3. Tell us about a time when you had to manage multiple tasks or requests at once. How did you prioritise and stay organised? Please tell us in no more than 300 words. This role requires handling multiple requests from teams and managing a shared inbox. We're looking for examples of effective time and task management.

Please don't send in CVs or cover letters as we don't review them.

We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.

If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.

If you have any particular needs or requirements, please do let us know so that we can make the required adjustments. If you would like to talk about the role or the application process, please email people@wethecurious.org

Support during the process

We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.

We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we'll be happy to make reasonable adjustments to our processes for you.

You'll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We'll continue this conversation if you join us as a staff member, and we'll work with you to make sure you have the adjustments you need to succeed in your role.

Examples of adjustments could include:
_providing alternative formats at every stage
_options to apply
_extra time for tasks
_providing some extra information about what to expect
_office orientation before an in-person interview.

Including everyone

We value the positive impact greater representation will have on our organisation, programmes and culture. It's our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.

We welcome applications from people of all lived experiences and particularly those that are not well representedin the science centre sector.
*By not well represented we mean people with lived experience including but not limited to:
_African and African-Caribbean heritage
_South Asian and East Asian heritage
_Global Majority
_Disabled
_Neurodivergent
_Visually Impaired
_Deaf community
_LGBTQIA+ and/or non-binary
_Working class background
_Didn't go to university or first in your immediate family to attend University

Working with us

We value the people that work with us. Our staff have access to the following:

Wellbeing & support

_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme

Leave

_25 days in addition to/including bank holidays (all pro-rata).
_A day of extra holiday for every 5 years' service
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave

New Parent Policy

We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our "New Parent Policy". There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we'll pay your full salary for the first five months.

Facilities & discounts

_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious cafe
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage

Pension

_We offer a pension scheme with 5% company contributions.

Death in service benefit

_Four times your annual salary.

Job Types: Part-time, Permanent

Pay: 27,000.00 per year

Expected hours: 22.5 per week

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Sick pay Store discount
Schedule:

Monday to Friday
Work Location: Hybrid remote in Bristol BS1 5DB

Application deadline: 03/08/2025