Job Description

CRM Manager - Milton Keynes, Head Office

Hybrid - 2 days - Milton Keynes, 2 days - On Site, 1 day - WFH

Create experiences you can be proud of.

Working as a CRM Manager, you will be responsible for lead management, data integrity, and driving customer engagement across our retail network. This role partners with Retail Centres, Marketing, and IT to deliver industry-leading customer journeys, improve conversion rates, and maintain GDPR and PECR compliance.

What we can offer you

Enjoy 33 days of annual leave

(including bank holidays) to rest and recharge

Save money every day with

our exclusive retail discounts

Drive a great deal

with discounts on new and used cars, plus servicing offers

Plan for the years ahead

with our company pension scheme

Balance home and work

with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

Commute for less

with our cycle-to-work scheme

Prioritise your wellbeing

with dedicated support for you and your family

24/7 access to healthcare professionals

, ensuring you get the expert advice you need quickly and easily

Make a difference

with a paid day to volunteer in your community

Invest in your future

with our company share purchase plan

Earn financial rewards

when you refer a friend to join the team

Keep learning and growing

with our training and development opportunities for everyone.

Life assurance

with the option to increase cover We're open to

flexible working

options - just ask

What you'll do day to day

Extract, analyse, and manage data uploads for marketing campaigns. Provide insights into lead and enquiry management, working with site teams to improve conversion. Support retailers with reputation management, identifying opportunities to enhance performance. Ensure CRM database hygiene, auditing for accuracy and quality improvements. Collaborate with marketing and IT teams to develop customer journey programmes and retention strategies.

Helpful skills and qualifications

Don't worry about ticking off every single skill here

if you care about delivering great experiences as much as we do, we want to hear from you.
+ Proficient in Microsoft Office, especially Excel and PowerPoint. + Experience using Keyloop Drive DMS and Dealerweb LMS (desirable, not essential).
+ Strong understanding of GDPR, PECR, and data handling best practice.
+ Highly organised with excellent attention to detail and ability to manage multiple priorities.
+ Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us

- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.