Job Description

As a leading online dating & social company with millions of dating customers (and counting) around the world, we've been successfully connecting like-minded adults since 2005. We're passionate about what we do and passionate about inclusivity.

We operate billing in 17 different currencies worldwide, and cater to a wide variety of interests and niches because we truly believe that there's someone for everyone! We're dedicated to continuing to grow our global audiences across our partner program and delivering the ultimate global SaaS Platform for the online dating industry.

The Role

We build unique, niche dating platforms that bring communities together in meaningful, fun, and adventurous ways. Our apps thrive on creativity, genuine connections, and highly engaged members--and we're looking for someone just as passionate to elevate that experience even further.

As our

CRM Manager

, you'll own the end-to-end member communication journey across our platforms.

From email and push notifications to in-app messaging

, you'll design and deliver thoughtful, data-driven campaigns that delight members, spark activity, and deepen long-term engagement. You'll play a key role in shaping how our communities connect with our brands every day.

Key Responsibilities:

Develop, execute, and optimise CRM campaigns across emails, notifications, and in-app interactions. Monitor user engagement, segment audiences, and personalise messaging to maximise relevance and impact. Collaborate with product, marketing, and community teams to design campaigns tailored to our niche audiences. Analyse performance data and member feedback to continuously improve campaigns and engagement strategies. Maintain CRM systems, ensuring data quality, compliance, and smooth automation workflows. Bring fresh, creative ideas for messaging, content, and engagement tactics. Stay on top of trends in digital engagement, niche communities, and dating app behaviour.

Skill and Experience:

Highly creative with some design knowledge (e.g., Canva, Stripo, or similar tools). Proven experience managing CRM systems and software (e.g., Mailgun). Strong knowledge of email marketing, push notifications, and user engagement strategies. Data-driven mindset with the ability to interpret analytics and translate insights into action. Exceptional communication and collaboration skills and ability to work closely with the Development team. Passionate, extremely open-minded, and comfortable working in fast-paced, innovative environments.

Desirable:

Ability to speak any of the following languages: Spanish, Portuguese, French, or German. Experience in dating, social, or niche community platforms. Familiarity with personalisation tools and behavioural marketing.

Why Join Us:

We offer excellent perks including: Contributory Pension, Discretionary Quarterly Bonus, Health Plan, 25 days Holiday & Bank Holidays, Free Car Parking. An opportunity to play a pivotal role in shaping how communities interact and connect in meaningful ways. Be part of a creative, inclusive team that values passion, originality, and curiosity.
Job Types: Full-time, Permanent

Pay: 29,000.00-40,000.00 per year

Benefits:

Casual dress Company pension Free parking Health & wellbeing programme Sick pay Work from home
Ability to commute/relocate:

Prestwick KA9 2RH: reliably commute or plan to relocate before starting work (required)
Education:

Diploma of Higher Education (preferred)
Experience:

CRM software: 1 year (preferred)
Work Location: In person