Job Description

Role Title: CRM Technical Lead Engineer
Work mode: Hybrid (To work from office in Holborn (UK) 2-3 days per week in office)
Contract duration: 3-6 months (will be renewed depending on performance)
Location: Holborn (UK)
JOB DETAILS:
Minimum number of relevant years of experience: 8 - 12 years of experience in CRM technologies listed below.
Technical Skills:
Microsoft Dynamics 365 development
Power Platform (Power Apps, Power Automate, Power BI, Power Pages)
Azure Functions, Azure Logic Apps, Azure Service Bus
C# .NET, JavaScript,
Dataverse, CDS, FetchXML, OData
DevOps tools: Azure DevOps, CI/CD pipelines
API integration (REST/SOAP), Custom Connectors
CRM modules: Sales, Marketing, Customer Service, Field Service
Mandatory:

• MS Dynamics 365
• Azure functions
• Azure devops
• Plugins
• Dataverse
• SQL
• C#
• Data Customizations
• Web API
• CRM Workflows
• Power Automate

Good to have

• Javascript
• Power Apps

Detailed description:
Advanced Dynamics 365 Development:
Expert in developing complex plugins, custom workflow activities, and JavaScript web resources.
Proficient in extending Dynamics 365 using Power Platform components (Power Apps, Power Automate, Power Pages).
Deep understanding of Dataverse and its advanced capabilities.
Customization & Configuration:
Advanced configuration of model-driven apps, business rules, cloud flows, and other UI customizations.
Integration & API Management:
Architect and implement integrations with ERP systems (e.g., SAP, Oracle), BI platforms, and third-party applications using REST/SOAP APIs, Azure Logic Apps, Azure functions and Service Bus.
Experience with Azure API Management and custom connectors.
Security & Compliance:
Design and implement enterprise-grade security models including field-level security, access teams, hierarchical security, and conditional access policies.
Ensure compliance with data governance and regulatory standards (GDPR, HIPAA, etc.).
DevOps & CI/CD:
Lead CRM DevOps strategy using Azure DevOps, and CI/CD pipelines for automated deployments.
Implement ALM (Application Lifecycle Management) practices for CRM solutions.
Performance Optimization & Monitoring:
Conduct performance tuning, diagnostics.
Optimize data models, queries, and workflows for high-volume environments.
Leadership & Mentoring:
Mentor junior developers and guide cross-functional teams.
Drive code reviews, technical workshops, and CRM best practices.
Solution Architecture & Design:
Collaborate with enterprise architects and business stakeholders to align CRM strategy with organizational goals.

Skills Required