Job Description

About Us

Andras Hotels is Northern Ireland's largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.



Crowne Plaza Belfast is one the leading conference & event hotels in Northern Ireland; with 153 bedrooms, Green Room & Spice Club restaurant, River Bar Bistro & Lounge, 21 meeting rooms catering for up to 1,000 delegates and over 300 car parking spaces - all set in a lush parkland setting... where the forest meets the river!

What is the Job?

As BREAKFAST SUPERVISOR, you'll take the lead in one of the most crucial areas of guest satisfaction - our breakfast service. You'll inspire and guide the team to deliver exceptional quality, ensuring every guest starts their day with a memorable experience that reflects Crowne Plaza's high standards. Your calm leadership and ability to motivate others under pressure will keep service running smoothly, even during the busiest mornings. While your main focus will be the breakfast operation, you'll also be a valued member of the wider Food & Beverage team - providing support in other areas when business needs require it.

What we offer:

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Cyrospa discount rate at Bodyscape Discount at Puregym Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day to day:

PEOPLE


Lead, motivate, and support the breakfast team to deliver exceptional service in line with Crowne Plaza brand standards.


Conduct daily briefings and allocate duties to ensure smooth, efficient service.


Provide on-the-job coaching, performance feedback, and assist with training and development of team members.


Foster a positive, respectful, and inclusive work environment where team members feel valued and empowered.



GUEST EXPERIENCE


Ensure every guest enjoys a warm, welcoming, and seamless breakfast experience from arrival to departure.


Uphold IHG's "True Hospitality" promise by anticipating guest needs and handling any issues promptly and professionally.


Maintain buffet presentation, food quality, and service flow in accordance with Crowne Plaza brand standards.


Collaborate with the kitchen and front-of-house teams to ensure consistency, efficiency, and timely replenishment.



RESPONSIBLE BUSINESS


Ensure all health, safety, and food hygiene standards are met, including HACCP and local regulations.


Monitor and report any maintenance, equipment, or safety issues to the relevant departments promptly.


Support environmental initiatives by minimizing waste, conserving energy, and encouraging sustainable practices.


Adhere to company policies, security procedures, and IHG compliance requirements at all times.



FINANCIAL


Complete weekly departmental rotas and payroll forecasts to manage costs in line with business needs, adapting these to deal with last minute changes as required.


Active management of the kitchen food cost through effective ordering, stock rotation and dish preparation to reduce waste.


Maintain costing and allergen information of all dishes prepared and sold from the kitchen, so these are readily available.



ACCOUNTABILITY


Oversee the day-to-day breakfast operation, ensuring service excellence, brand consistency, and smooth coordination between front and back of house.


Take ownership for guest satisfaction scores and service delivery within the breakfast period, driving continuous improvement.


Ensure all team members understand and uphold Crowne Plaza and IHG brand standards at all times.


Report performance results, operational issues, and improvement opportunities to the Restaurant or Food & Beverage Manager.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of TRUE HOSPITALITY each day. It's what connects every colleague in all IHG hotels and resorts.


TRUE ATTITUDE


Being caring, wanting to make a positive difference, and building genuine connections with guests.


TRUE CONFIDENCE


Having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay.


TRUE LISTENING


Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.


TRUE RESPONSIVENESS


Is about providing guests with what they need and doing so in a timely and caring manner.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Required Criteria

A warm, confident, and engaging personality that puts guests and colleagues at ease. Previous experience in a supervisory or senior hospitality role, ideally within a hotel environment. Strong communication skills with the ability to lead, motivate, and inspire a service-focused team. Excellent attention to detail, ensuring quality, presentation, and guest experience remain consistently high. The ability to stay calm and organized in a fast-paced, high-volume environment. A proactive attitude with a passion for continuous improvement and problem-solving. Flexibility to support business needs, including occasional shifts outside the core breakfast service. Eligibility to work in the location of the hotel and a commitment to IHG's True Hospitality values.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

14.50 per hour