Job Description

Crowne Plaza - Food & Beverage Manager
About Us
Andras Hotels is Northern Ireland's largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
Crowne Plaza Belfast is a luxurious hotel nestled in a picturesque parkland setting, just a short drive from Belfast city center. The hotel features 153 elegantly designed guest rooms, including suites with modern amenities to ensure a comfortable and relaxing stay. Guests can indulge in a variety of dining options at the hotel's acclaimed restaurant and unwind at the stylish bar.
The property boasts extensive conference and event facilities, making it an ideal choice for business meetings, weddings, and social gatherings. Additionally, guests can enjoy the hotel's leisure club, complete with a swimming pool, fitness center, and spa services, offering a perfect blend of comfort, convenience, and sophistication.
What is the job?
We are seeking an experienced and commercially astute FOOD & BEVERAGE MANAGER to lead the food and beverage operation at Crowne Plaza Belfast, a flagship IHG hotel set within a unique parkland location on the outskirts of the city.
The role has full responsibility for the restaurant, bar, and room service operation, serving a diverse mix of corporate, leisure, conference, wedding, and local guests.
The Food & Beverage Manager will play a key role in positioning Crowne Plaza Belfast's food and beverage offering as both a core part of the guest experience and a destination in its own right, while ensuring full compliance with IHG brand standards and Andras Hotels values.
Hours
40 hours
Pay
17.45 -18, depending on experience
What we offer:
Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape - Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Discounts at Puregym
Communication and advice on Health and Wellbeing
Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Employee Assistance Programme (EAP) & Wellbeing App
Perks & Discounts - access to perks and discounts on travels, shopping and much more
About the role
Your day to day
People
Lead, motivate, and develop a large, multi-outlet food and beverage team across restaurant, bar, and room service.
Build strong departmental leadership through effective recruitment, training, performance management, and succession planning.
Ensure all colleagues are trained to IHG and Crowne Plaza service standards, with a strong focus on consistency and engagement.
Foster a culture of accountability, teamwork, and pride within the department.
Manage employee relations matters professionally and in line with Andras Hotels policies and employment legislation.
Guest Experience
Deliver a consistently high-quality food and beverage experience that reflects Crowne Plaza brand positioning and guest expectations.
Ensure seamless service delivery across all outlets, including peak periods driven by conferences, weddings, and leisure demand.
Actively monitor guest feedback, review scores, and brand metrics, driving continuous improvement initiatives.
Lead the handling of complex guest feedback and service recovery, ensuring issues are resolved effectively and professionally.
Work closely with Front Office, Sales, Conferences & Events, and Kitchen teams to ensure a joined-up guest journey.
Responsible Business
Ensure full compliance with all food safety, hygiene, health and safety, and licensing legislation.
Champion responsible alcohol service and ensure team compliance with all licensing requirements.
Drive sustainability initiatives within the department, including waste reduction, energy efficiency, and responsible sourcing.
Maintain a safe and compliant working environment for colleagues, guests, and contractors.
Ensure adherence to IHG and Andras Hotels responsible business standards at all times.
Financial
Take full ownership of the food and beverage budget, driving revenue performance while tightly controlling costs.
Manage payroll, food and beverage cost percentages, stock control, and purchasing processes to maximise profitability.
Develop and implement commercially focused menus, promotions, and initiatives that appeal to hotel guests and the local Belfast market.
Analyse financial and operational performance data to identify trends, risks, and opportunities for growth.
Support hotel-wide commercial strategies, including conferences, weddings, and seasonal events.
Accountability
Be fully accountable for the performance of the food and beverage operation against agreed KPIs, budgets, and IHG brand standards.
Lead preparation for and execution of IHG quality audits, EHO visits, and internal compliance reviews.
Provide clear, timely reporting on departmental performance, challenges, and action plans.
Take ownership of operational decision-making within food and beverage, ensuring standards are maintained at all times.
Act as a senior leader within Crowne Plaza Belfast, contributing to wider operational and commercial objectives.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria

• Proven experience as a Head of Department (HOD) or equivalent senior leader within a busy, multi-outlet food and beverage operation, ideally in a hotel environment.
• Demonstrable ability to lead, manage, and develop large teams, driving performance, engagement, and retention.
• Strong financial and commercial acumen, including budgeting, cost control, payroll management, and stock control.
• Sound working knowledge of food safety, health and safety, and licensing legislation, with experience managing audits and inspections.
• A proven track record of delivering high standards of guest experience and driving service improvement through feedback and performance metrics.

Desired Criteria

• Previous experience working within an IHG-branded hotel or similar international hospitality brand.
• Experience in a property with a strong conference, events, and wedding business.
• Formal hospitality or management qualifications.
• Demonstrated involvement in menu development, promotions, and revenue-driving initiatives.

Skills you'll need

Skills Required