Job Description

The role involves providing administrative support for HMPPS contracts delivering wellbeing services across Wales, focusing on holistic support for service users. Key responsibilities include managing referrals, liaising with stakeholders, monitoring compliance, and supporting service delivery. St Giles Trust seeks empathetic, adaptable individuals committed to empowering disadvantaged communities and promoting inclusivity.

Responsible to:

CRS Data Lead

Responsible for:

Supporting the management of HMPPS Contracts delivering Wellbeing services across Wales.

Hours:

1 x Full time 35 hours
1 x Part-time 17.5 hours a week
Fixed term until 28 Feb 2027

Grade:

2

Location:

St Giles Cardiff, St Giles Swansea, St Giles Newport, St Giles Wrexham

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

23,300 FTE and 11,650 pro rata for part-time
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Wednesday, 26th November 2025 at 9:00am

Interview date:

15th December 2025




Please note this role requires Basic DBS check

Vetting process will be in accordance with Cabinet Office Baseline Personnel Security Standards (BPSS) and will include Enhanced DBS check. The contract also requires clearance through HMPPS vetting.

St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

Role Outline

You will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following:

Support around families and other significant relationships Support to reduce social isolation and improve decision-making/lifestyle choices Support with emotional wellbeing Provide through the gates support for those leaving prison. Support with financial management and debt Support with accessing benefits

(1) Key

Accountabilities

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Provide administrative support to teams across one or more contracts awarded by the HMPPS to deliver Wellbeing services in Wales. Monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Wellbeing Coaches using the appropriate guidance and process. Monitor and manage the CAS to ensure all inputting is accurate and within agreed timescales and provide regular activity reports to the Wellbeing Manager. Provide primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective. Liaise with external stakeholders (eg Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner and is compliant with GDPR legislation. Develop and maintain processes for recording and monitoring resource allocation such as staff and volunteer expenses, spot purchase expenditure, training and provide regular reports to the Wellbeing Manager. Develop and maintain an Estates log and diary to ensure the team always have an approved site to meet service users in mandated locations when needed. Provide administration for meetings as directed by the Wellbeing Manager including bookings, invitations and minute-taking. Ensure there is a safe and trusting working environment for staff with a culture which is aligned with St Giles Wise values and facilitates a supportive and constructive relationship with service users. Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events. Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.

(2) Person specification

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In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person Specification. In your statement, please address the following three areas:

Experience, Knowledge & Qualifications

- Give examples of your professional and/or voluntary experience, highlighting how you meet the criteria.

Skills & Abilities

- Explain the skills you bring to this role and how you have applied them in practice.

Personal Qualities & Values

- Describe the personal attributes and values you would bring, including how you align with the values of St Giles.

Experience, Knowledge & Qualifications

Experience of managing Customer Relationship Management systems including inputting data and creating reports Experience of working in services providing administrative support in a busy, pressurized environment Experience of working in services which provide support to people who have faced adversity and disadvantage. An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services. A knowledge and understanding of Trauma Informed practice and how it should be applied in supporting service users Knowledge and understanding of risk and safeguarding best practice and how to apply policy and processes of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues. Knowledge of relevant services in the local community. Knowledge of anti-discriminatory working practices, and the implications of both within the working environment. Practical application of diversity awareness and unconscious bias in employment.

Skills & Abilities

Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on including financial expenditure. Ability to manage their workload including prioritising tasks and communicating with colleagues where delegation or allocation is required. Ability to create and communicate performance and budgetary reports in a variety of formats. Ability to input data onto Customer Relationship Management Systems accurately and within agreed deadlines Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom) Effective interpersonal and relationship building skills including ability to develop strong professional working relationships Ability to coach volunteers so they understand the necessary processes as part of their role. Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team.

Personal Qualities

It is important to us to have kind, flexible, adaptable, and empathic individuals within the team. Therefore, your contribution to the organisation should be one that supports creating an inclusive and safe environment. You will consciously aim to use your position within the organisation for the enablement of others by creating a collaborative, empowering, respectful, and inspiring environment where people look forward to coming to work.


In addition, the success candidate will:

Have an interest in and commitment to the long-term success and development of St Giles Be flexible and adaptable Act as a role model for the organisation with integrity and a demonstrable commitment to upholding professional standards Commitment to and understanding of safeguarding and professional boundaries Demonstrate passion and approach all work in an enthusiastic way Pro-active and able to work under their own initiative. Emotional Resilience

(3) About Us

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In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

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1. Download the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Wednesday, 26th November 2025 at 9.00am.

Application Form

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.


Tianna Graham



People Business Partner