Job Description

Job Title:

Cruise Tour Co-Ordinator

Pay:

28,500

Are you an organised and detail-driven coordinator who enjoys keeping plans on track and making things run smoothly? Would you like the opportunity to build your career with a market-leading, employee-owned cruise travel agency, helping deliver exceptional holiday experiences from start to finish?

We're looking to expand our team with an office-based Tour Co-Ordinator, responsible for managing manifests, booking land arrangements, liaising with suppliers, and ensuring tours operate seamlessly. Previous experience within travel or touring is preferred, though full training and ongoing support will be provided to help you succeed in the role.

About ROL Cruise

ROL Cruise is the UK's largest independent cruise specialist, renowned for delivering high-quality cruise itineraries and tailored packages that consistently meet our clients' high expectations. Our reputation as industry leaders is matched by our commitment to creating a supportive, rewarding and engaging workplace.

In November 2024, ROL Cruise transitioned into an Employee Ownership Trust, marking an exciting new chapter as we entered our 30th year in business. As an employee-owned company, our people are at the heart of everything we do - and everyone shares in our success.

We're proud of our exceptional staff retention, with:

Over

50%

of employees having worked with us for more than 5 years

36%

have been with us for over 10 years

Employee ownership brings a range of benefits, including the opportunity to share in company profits - with up to

3,600 per annum paid tax-free

.

In 2025, ROL Cruise was officially recognised as one of the Best Companies to Work For in the UK, achieving the highest possible 3-Star 'World Class' accreditation. We were also named:

2nd best mid-size company to work for in the UK

Best employer in the East of England

Best employer in the hospitality and leisure sector

This recognition reflects our people-first culture, collaborative working environment, and the pride our co-owners take in being part of the ROL Cruise team.

Key Responsibilities for the Tour Co-Ordinator

Prepare, run and maintain accurate tour manifests, ensuring all passenger and operational details are correct

Liaise with suppliers and partners to confirm services, resolve queries and maintain strong working relationships

Coordinate and book all land arrangements, including hotels, transfers and excursions, ensuring availability and accuracy

Ensure tours run smoothly by managing schedules and operational logistics, with careful consideration of timings, dates and customer experience

Manage day-to-day communication by responding to internal and external emails promptly and professionally

Track and manage tour budgets, ensuring costs are controlled and recorded accurately

Required Skills and Experience

Excellent attention to detail, with the ability to produce accurate manifests, bookings and documentation

Strong time-management skills, with the ability to plan workloads effectively in a busy environment

Comfortable working independently as well as part of a collaborative team

Able to prioritise and re-prioritise tasks quickly when plans change or urgent requests come in

Strong interpersonal and relationship-building skills, with confidence in liaising with suppliers and external partners

Able to work to deadlines and maintain a calm, organised approach under pressure

Previous knowledge or experience within travel, touring or a tour operator environment

Benefits of Working for ROL Cruise Include:

A company pension

A health care plan

Salary sacrifice EV car scheme

Free on-site car parking

Company events

Cycle to work scheme

Company-wide bonuses (of which 3,600 is tax-free and paid on top of all basic salaries and other bonuses)

A length of service bonus paid annually

27 days annual leave plus holiday purchase scheme

Job Type: Full-time

Pay: 28,500.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Flexitime Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person