Job Description

Company Information and Introduction:

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2025. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.



Are you passionate about delivering outstanding customer service? We are looking for a friendly, enthusiastic Assistant to join our Customer Service Desk team at the front of our busy garden centre. This is a customer-facing role where you'll be helping visitors with enquiries, offering advice, and ensuring every customer enjoys a positive experience. The ideal candidate will be an excellent communicator, confident in exchanging information clearly and professionally with both customers and colleagues to support the smooth running of the department.

Key Responsibilities and Duties:

Respond promptly and professionally to general customer enquiries within the store Process refunds accurately via cash, card, and customer accounts Handle and complete in-store customer orders efficiently Ensure full compliance with GDPR and data protection regulations Schedule and coordinate local customer deliveries Communicate and liaise effectively with customers via telephone Complete and maintain delivery documentation for both in-store and online orders Welcome, sign in, and manage all store visitors in accordance with company procedures Make clear and concise in-store announcements as required Provide support to the Customer Service Desk Supervisor with daily operations Assist the tills department during busy periods or as needed

Key Skills and Competencies:

The ability to make our customers feel valued Be a brand ambassador by having a great level of product knowledge Manage and resolve or escalate any problems in a timely manner Provide a prompt service with a can-do attitude

Store:

Bagshot

Department:

Customer service desk

Contract:

Full time, Monday to Friday with a rota'd day off and alternate weekends

Hours:

37.5 hrs per week