Job Description

CSR Technician (Norwich - Full Time - 6-Month Fixed Term)

Stadler Rail Service UK (SRSUK)

Job Title: Customer Service Regime (CSR) Technician

We are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Look no further! Join us as a CSR Technician on a 6-month fixed term contract, working at our Norwich Crown Point Depot.

Who we are:

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

Innovative Environment:

Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.

Growth and Development:

You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.

Passionate Team:

You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.

Customer-Centric Approach:

You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

What We're Looking For:

We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

What We Will Offer You In Return:

Salary of 35,882.60 per annum

Base location at Norwich Crown Point Depot

37 hour working week

244.2 annual leave hours per year

Permanent Night Shift

Training opportunities to broaden technical expertise

Defined contribution pension scheme with Scottish Widows. Auto-enrolment at 4% matched contribution rate with the option to increase up to 10% which remains matched

Death in Service Cover

Enhanced maternity policy

Enhanced paternity policy

Cycle to work scheme

Company paid membership of cash back health plan with Healthshield

Role Overview:

We are seeking a dedicated CSR Technician to join our team on a 6-month fixed term contract. The role focuses on attending to passenger-facing Customer Service Regime (CSR) defects on class 745 and class 755 rolling stock, ensuring that passenger-facing areas remain safe, functional and comfortable. Additional duties include applying de-icing treatment to the units on a regular basis and some component assembly.

Key Responsibilities:

Diagnose and repair CSR-related defects across class 745 and 755 rolling stock.

Carry out corrective work on trains.

Ensure all work is completed in line with safety standards, company procedures and industry regulations.

Record and report completed tasks, defects and maintenance activities accurately.

Skills and Experience:

Essential

Electrical and mechanical experience required (further training will be provided) Competence with hand tools and practical repair techniques Strong safety-awareness and commitment to safe working practices Ability to prioritise tasks effectively and manage workload under time constraints Capacity to work independently with minimal supervision Clear and professional communication skills, both written and verbal Basic IT skills for reporting, documentation, and use of maintenance systems

Desirable

Previous experience in rolling stock maintenance, facilities management, or similar technical roles Familiarity with passenger-facing equipment and fittings (seats, flooring, tables, electrical interfaces, etc.) Willingness to undertake further training Team-oriented mindset with the ability to collaborate across engineering and operations functions
Closing date for applications is

Wednesday 23rd December 2025

Apply now for a career that is on the right track!

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 6 months

Pay: 35,882.60 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Transport links
Work Location: In person