Job Description

CUSP OPERATIONS & CUSTOMER SERVICES LEAD


CUSP Operations & Customer Services Lead


Location: Hybrid: Work from home / Central Office, Haverhill Suffolk


Start date: ASAP


Salary: Grade 5 SP 16 - 20 (31,585 - 35,234 per annum)


Contract type: Permanent, full time 52 weeks per year


Are you looking for an exciting new opportunity in a varied and customer facing operations role? Unity Education is a wholly owned subsidiary of Unity Schools Partnership and we have an opening for an Operations & Customer Services Lead supporting CUSP.


CUSP - (Curriculum with Unity Schools Partnership) is a curriculum partnership that supports over 140,000 pupils across the world. It has been developed over several years by trust staff and associates. CUSP is the curriculum partnership built from cognitive science and evidence-led research. Resources and module-based and deliberately sequenced for robust progression. They allow teaching staff to focus on the lesson and needs of the child.


CUSP has a widely proven history of improving outcomes for children within Trust schools and beyond.


The post holder will be responsible for providing professional day to day support to the CUSP brand. The key responsibilities of the role include being the first point of contact for customers and prospective customers, supporting customers with training, organising events and webinars. Involvement in system management through implementation of management information software, supporting online events, maintaining the CUSP website. Reporting and customer account management responsibilities including managing customer accounts, liaising with finance and supporting customers with subscriptions and renewals.


What we are looking for?


We are seeking an excellent communicator with previous administration experience who is flexible and can work on their own initiative. The candidate will have an excellent working knowledge of Microsoft packages and management systems, website platforms and communications. They will demonstrate diligence, excellent organisational and administrative skills.


We are looking for someone who is a confident communicator with highly effective interpersonal skills who can build rapport with staff and service users at all levels.


In return we will offer:

Up to 30 days holiday Nest Pension Annual flu vouchers Cycle to work scheme EV scheme Wellbeing packages and an employee assistance programme

At Unity Schools Partnership our objective is to smash through barriers to make remarkable change happen. We pride ourselves on being an educational organisation that puts children first, going the extra mile for the vulnerable and disadvantaged, and every one of us has an impact on unlocking our pupils' potential. We are committed to providing a working environment where our employees can grow and thrive. We value collaboration, wellbeing, diversity, equality and work-life balance. Throughout our diverse family of schools and within our vibrant central hub we nurture talent, whether you are at the beginning of your career or looking to grow your expertise.


Unity Schools Partnership is made up of a family of schools located on the Suffolk, Essex, Norfolk and Cambridgeshire borders, as well as Romford in East London. The Trust expects its work to be characterised by ethical leadership, an ambition for improvement at pace and the expectation that remarkable improvements can be achieved. We refer to ourselves as a family because, throughout the trust, we foster a supportive and collaborative relationship, whilst recognising, and celebrating that, we are all different and have our own contextual characteristics. Sharing the same values and facing similar issues not only enables us to support each other, but to challenge each other too. This interdependence allows each of our schools to flourish and grow; providing stimulating, nurturing yet self-challenging environments in which our pupils and staff members can thrive.


Unity Schools Partnership has created a subsidiary trading company Unity Schools Partnership Education. Having a separate legal entity that is free to trade independently with other commercial organisations as well as schools, gives scope and opportunities for greater impact and reach within the wider sphere of education. In return, income is invested into our trust to improve educational outcomes for the children in our schools.


If you would like an informal discussion prior to submitting your application, please contact Emily Vigor, Commercial Director, on evigor@unitysp.co.uk


Closing Date: 9.00am, Friday 23 May 2025


Interviews: 27 May 2025


For more information and to apply, please visit https://unitysp-careers.co.uk/


Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.


In line with safer recruitment, we are unable to accept CVs. Failure to complete an application form satisfactorily may result in not being shortlisted for the post.


Unity Schools Partnership is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.


We care deeply about inclusive working practices and diverse teams. If you'd prefer to work part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We're keen to ensure we're designing an organisation that works for everyone, so we particularly encourage applications from different under-represented groups.





CLOSING DATE


2025-05-23