Job Description

Salary

Grade 3 (26,409 - 27,269 pro rata, pay award pending)

Contractual hours

23

Basis

Part time

Region

Doncaster

Job category/type

Customer Services

Date posted

11/07/2025

Job reference

REQ20689

Customer Access Officer

Grade/Salary:

Grade 3 (26,409 - 27,269 pro rata, pay award pending)

Hours/Type

: Part Time, 23 hours per week

Working Days/Hours:

Monday: 09:00 am - 14:15 pm. Tuesday: 11:30 am - 15:30 pm. Wednesday: 11:30 am - 15:30 pm. Thursday: 09:00 am - 14:15 pm. Friday: 09:00 am - 14:50 pm.

Location:

Between Shaw Lane Depot and The Civic Building, Doncaster.

Closing Date:

21 July 2025

Please Note: This advert may close early if a sufficient number of applications have been received.

Description:

Are you; Positive, Optimistic, Caring, Professional, Supportive and Can Do? If you constantly display these brilliant behaviours and want to put customers at the heart of everything you do, then we could be the organisation for you - because that's exactly the behaviours we want our staff to display when they deliver services to our customers.



As the first point of contact for our tenants, your primary role will involve taking calls across sites across Doncaster, face-to-face on our Civic reception desk (on a rota basis) and supporting the wider team. Your goal is to ensure that both internal and external customers receive the best customer experience possible.



In addition to supporting the wider team, the key part of the role involves carrying some administrative duties as required. This means you will need excellent written and verbal communication skills, be proficient in using IT, including both Word and Excel, and possess excellent customer service skills.



St Leger Homes offers a service accessible by external customers between the hours of 8am and 5pm, Monday to Friday.



The successful applicants will work the above working patterns, which are designed to meet both the business and customer needs. However, there may be opportunity for flexibility, subject to local agreement with the line manager.



The most important thing is having the right attitude and displaying the right behaviours, including being resilient, flexible, and able to handle pressure and a high volume of calls at our busiest times.



If you meet all the essential criteria and want to be part of a successful team that goes the extra mile for its customers, please complete the on-line application form, or send a CV.



In return, you will join a friendly and dedicated team, and receive an excellent benefits package, including a generous annual leave entitlement (26 days on appointment excluding bank holidays), company pension scheme and private health care provision.



If you would like an informal discussion about the job, or would like to come and have a look around, please contact one of our Team Leaders: -

Clare Hopson, Customer Access Team Leader on 01302 862448

Michelle Hopkinson, Customer Access Team Leader on 01302 862621

Jo Howe, Customer Access Team Leader on 01302 736523

Or email michelle.hopkinson@stlegerhomes.co.uk



We are also accepting CV applications. You can apply for this post by sending your CV and covering letter to slhdr@stlegerhomes.co.uk and quote the post number. The cover letter must outline how you meet the essential criteria in the person specification.