Job Description

NOV Gateshead is seeking a Customer Account Coordinator. This role supports revenue growth and customer retention by owning day-to-day account service: managing orders and quotes, coordinating with internal teams (Sales, Supply Chain, Product line), and ensuring an excellent customer experience from inquiry to invoice.

Key Responsibilities

Account Ownership

+ Act as the primary point of contact for an assigned customer portfolio.
+ Manage inbound inquiries (email/phone/CRM) and route opportunities to the right sales owner.

Quoting & Order Management

+ Prepare and issue quotations (pricing, lead time, terms) using CRM.
+ Convert POs to sales orders; validate part numbers, pricing, and Incoterms.
+ Track quotes and orders end-to-end; provide proactive status updates and expedite when needed.

Sales Support & Upsell

+ Identify cross-sell/upsell opportunities from assigned customer base.
+ Schedule reviews with Account Managers; prepare meeting packs and follow-up actions.

Data & Reporting

+ Keep CRM data accurate (contacts, pricing, forecasts, close dates).
+ Produce monthly reports: open quotes, backlog, orders for assigned customers.

Compliance & Documentation

+ Ensure compliance with company policies, customer terms, and (if applicable) ISO/QMS requirements.

Continuous Improvement

+ Capture voice-of-customer insights; propose process improvements to reduce cycle time.

Skills & Qualifications

Experience in account coordination, inside sales, or customer service (B2B preferred) Strong written/verbal communication; confident with customer calls and escalations Proficiency with CRM e.g. Microsoft Dynamics is a plus Detail-oriented, organized, and able to manage multiple priorities Problem-solving mindset; diplomatically handles pressure and conflicting priorities

Education

NVQ 3 or equivalent experience; customer service/account management certifications (desirable)

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success--now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.