Job Description

Job Summary

We are seeking a dynamic and results-driven Customer Account Executive to join our team. This is an office based role i=n Bury The ideal candidate will possess exceptional communication skills and a strong ability to exceed customer needs and be results driven, whilst getting done through collaborating with Key internal stakeholders . As a Customer Account Executive, you will be responsible for building and maintaining relationships with clients, driving service performance and ensuring customer satisfaction.

Responsibilities

. Develop and maintain strong relationships with partners to understand their needs and provide tailored solutions.

End to end owner of the operational flow - from managing the schedule to providing proactive communication back to the External Team of Stakeholders.

Having accountability for the resource scheduling, in conjunction with the Service Desk Team, to ensure all visits are planned and booked and every Maintenance program is scheduled, planned and delivered. .

Planning and booking travel if required.

Managing the quotes for works required that sit outside of the contract conditions.

Managing requirements for building and conversion works to ensure equipment is removed from site and reconditioned prior to reinstall/Redeployment.

Acting as the key contact for the Contract holder and procurement and any day to day escalations from our partners.

Being the owner of day to day escalations and dealing with fast/prompt resolutions.

Placing internal Purchase orders with the spares team to ensure delivery of all Maintenance orders in line with the Maintenance plan. Supplying all Proof of delivery and despatch notes in support of all orders. Records currently kept on Teams.

Chasing suppliers and internal teams to ensure target delivery dates are met.

Completing billing in an efficient manner ensuring the Marine service Manager has completed all auditable work prior to billing.

Building effective relationships directly with the sites to ensure clear understanding of any reactive demand or other opportunities.

Managing the job flows and tracking to completion of any works that needs further actions on our internal service management system.

Providing reports on life cycle cost for monthly review for each asset.

Working with the Brand excellence executives to deliver uptime of machines through the reduction of operational non compliance.

Requirements

Proven experience in a sales or account management role, preferably within a relevant industry. Strong communication skills, both verbal and written, with the ability to engage effectively with clients at all levels. Excellent analytical skills to assess data and make informed decisions. Proficiency in service management systems or similar CRM software is highly desirable. A proactive approach to problem-solving with a focus on delivering results. Flexibility to work and support other teams where necessary
Job Type: Full-time

Pay: Up to 27,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Referral programme
Education:

A-Level or equivalent (preferred)
Experience:

Customer Account management: 3 years (required) Customer service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person