Job Description

Customer Account Manager | Poulton Le Fylde | 45,000 - 50,000

Do you thrive in a consultative sales environment, developing long-term relationships and driving business growth? We are looking for a Customer Account Manager to handle customers throughout the sales process as well as promote additional services and accelerate revenue growth within our innovative company.

Building Spatial Intelligence is a family-run Poulton-le-Fylde based company established in 2002. We provide structured and intelligent datasets for strategic estates management, including 2D CAD Floor Plans, 3D BIM, and Pupil Capacity Analysis. Our data-driven solutions help Schools, Trusts, and Local Authorities optimise estate planning, admissions, and capital funding applications.

With a strong industry reputation, we are now looking for a customer-focused individual with a consultative telephone, video, and field approach. You will support with the delivery of structured written proposals and virtual demos to existing customers and support the Sales Manager in developing the expanding customer base alongside the Telesales team.

Key Responsibilities

Manage customer accounts throughout the sales process, liaising internally and externally to promote exceptional customer service Build and maintain relationships with key decision-makers, including Estates and Operations Managers and Local Authorities Deliver engaging product presentations and articulate the value of our solutions Proactively assist the Sales Manager to build an efficient sales cycle via the promotion of additional services to the existing customer base Write structured, well-crafted, grammatically correct proposals and quotations tailored to client needs Maintain accurate records in the company's CRM and provide insightful reporting Work alongside the Marketing Team to develop lead-generation campaigns and drive engagement Attend exhibitions and networking events, representing the company and building industry relationships (some overnight stays required)

What We Are Looking For

Recent and proven customer account management or sales experience, preferably in a consultative, B2B environment Experience of creating and delivering structured proposals Ability to present complex data and technical information in a digestible way Excellent written and verbal communication skills, with attention to detail High level of organisational and coordination skills Experience in consultative and strategic selling
Full training is provided on current sales tools and methodologies.

Why Join Us?

Salary: 45,000 - 50,000 31 days holiday including bank holidays (3 to be used for Christmas close down) Extra day holiday for each 5 years' service Monday - Thursday 9am - 5pm, Friday 9am - 4pm (1 hour paid lunch) Pension scheme Flexible, remote-friendly work environment (after probationary period) Career progression opportunities, including management pathway Regular team building events and networking opportunities Competitive performance-based rewards
This is a fantastic opportunity to join a company offering highly sought after solutions, with a strong industry reputation and significant growth potential.

We are an equal opportunity employer. Applications from all backgrounds are welcome, and we do not discriminate based on age, gender, race, religion, disability, or any other protected characteristic.

Ready to drive real impact in estates management? Apply today!

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Additional leave Company pension
Work Location: Hybrid remote in Poulton le Fylde FY6 7AA