Job Description

Job Title: Group Account Manager

Location: Remote

Reports to: Head of Group Account Management

Department: Group Account Management

Role Overview

We are seeking a highly motivated and proactive Group Account Manager to manage a portfolio of both passive and active accounts, covering over 100 branches. This role plays a crucial part in ensuring customer satisfaction, identifying growth opportunities, and supporting business development efforts within our CRM solution and conveyancing service.

Key Responsibilities

Account Management

Take full ownership of a portfolio of 100+ active and passive accounts, delivering exceptional service and support. Build and maintain strong relationships with key stakeholders across branches. Serve as the main point of contact for all software and conveyancing-related issues, driving swift resolution and customer satisfaction.
Lead Generation & Collaboration

Identify and qualify upsell and cross-sell opportunities within the legal and software offerings. Generate high-quality leads and collaborate with the Business Development Manager to convert these into new business.
Onboarding & Growth

Lead the onboarding process for new legal customers with low volume/value or start-up status, ensuring a seamless transition and excellent initial experience. Win new legal business from passive or low-revenue accounts within the existing customer base, as well as from new prospects.
Client retention focus

Monitors client satisfaction and proactively addresses risk signals Work closely with product, support, and sales teams to deliver customer feedback and help shape future service offerings.

Key Requirements

Proven experience in account management, client services, or a similar customer-facing role. Strong understanding of CRM and/or legal software solutions (desirable). Excellent communication, problem-solving, and relationship-building skills. Ability to manage a high volume of accounts with a proactive and organised approach. Self-starter with a commercial mindset and keen eye for spotting opportunities.

Why Join Us?

Be part of a dynamic, growing business making an impact in the property and legal technology space. Work with a collaborative and passionate team focused on delivering real value to our customers. Opportunities for career development and progression across our expanding organisation.
Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Casual dress Company events Cycle to work scheme Health & wellbeing programme Paid volunteer time Work from home
Schedule:

Day shift Monday to Friday
Application question(s):

Are you authorised to work in the United Kingdom without limitation?
Work Location: Remote