Job Description

Are you a confident communicator with a knack for problem-solving and a passion for helping customers?

We're looking for a Customer Accounts Advisor to join our Collections team in Cardiff or Redhill. In this role, you'll manage customer accounts with care and precision, making sure that arrears are handled in line with policy and regulation. You'll be a key player in maintaining customer satisfaction while supporting financial recoveries.

What you'll be doing

As a Customer Accounts Advisor, you'll take ownership of a portfolio of accounts and be responsible for:

Managing arrears and maintaining compliance with collections policies. Liaising with internal teams and external partners like Citizens Advice and StepChange. Meeting service level agreements (SLA's) and performance targets. Assisting with monthly management information (MI) and reporting. Handling queries and complaints with professionalism. Supporting across Collections, Customer Services, End of Contract, Fleet Collections, and Admin. Making sure accounts are fully worked before escalating to Recoveries or Litigation. Upholding Treating Customers Fairly (TCF) and Forbearance principles.

Who we're looking for

This role is ideal for someone who's customer-focused, resilient, and ready to make a difference. You'll need:

Computer literacy - confident with Word, Excel, and keyboard skills. GCSE-level numeracy or equivalent. Experience in customer service or collections (preferred but not essential). Knowledge of Stellantis Finance products and collections processes (desirable). Strong communication, negotiation, and conflict management skills. A team player with analytical thinking and a "find a way" mindset.

Why join us?

Make a real impact on customer outcomes and business performance. Be part of a supportive and collaborative team. Gain valuable experience in account management and collections. Enjoy career progression into roles like Specialised Management Advisor.

Ready to apply?

If you're ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

Want more information? You can view the full job description below or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com .

If this sounds like the right move for you, apply today!

Job Type: Full-time

Pay: 25,500.00-27,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Private medical insurance Work from home
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Surrey, RH1 1QA