Job Description

The Vacancy

We have an exciting opportunity in our Barrow and Ulverston branches for a Customer Adviser to join us.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. It's really important that you love talking to customers as much as they love talking to us.


As a Customer Adviser, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You'll be dealing with customers and conducting appointments across multiple channels, so it's important that you're an excellent communicator, a team player and adaptable, as you'll also be required to work collaboratively with other business areas. You'll be working across both our locations and whilst the main part of your role is described above, you will also support our counter colleagues as and when required.


The hours for this role are 35.5 hours per week, working 5 days a week which will include alternate Saturday working.

The Benefits

Salary -

Starting on 24,333 p.a. following training you'll move to 25,903 p.a. (based on 35.5 hours per week).

Holidays

- 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.

Learning and

Development opportunities

- We want you to grow in your role. We'll work together to support your personal and professional development.

Health and Wellbeing

- a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.

Community Day

- We offer our people an extra paid day off every year to help local charities and community organisations.

About You

To succeed you will have:

A passion for people and delivering an outstanding customer experience Exceptional communication and organisational skills The ability to build relationships with customers and within the community Confidence in working towards key performance objectives Enthusiasm and flexibility to meet our customer's needs, in any setting

Interested?

The closing date for completed applications is Thursday 29 January 2026.


We're here to create a banking experience that's kinder to people and planet.


Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.