Job Description

Benefits

31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked Company Pension Contribution Annual company events Bespoke induction and development training Staff discounts for vehicle purchase and servicing Death in Service Benefit Free eye test, dental & therapy treatments

Who you are:

You have excellent communication and interpersonal skills. Strong organisational skills with the ability to multitask. High level of professionalism and a customer-focused approach. Ability to remain calm under pressure and manage challenging situations effectively. Attention to detail for accurate documentation and scheduling.

As the Customer Receptionist you will have the following Qualifications and Experience:

GCSEs or equivalent in English and Maths (preferred). Previous experience in a customer-facing role, ideally in an automotive or accident repair environment. Basic IT skills, including familiarity with CRM systems and Microsoft Office.

Main Duties

Greet customers warmly and assist with their inquiries and service needs. Schedule repair appointments and manage the appointment calendar. Provide customers with information on repair services, timelines, and costs. Coordinate with repair technicians to ensure timely and accurate service. Maintain accurate records of customer interactions and transactions. Handle customer complaints or concerns, escalating to the manager when necessary. Ensure the reception area is clean, organized, and welcoming. Process payments and handle billing inquiries. Communicate with insurance companies to facilitate claim processing.
Job Type: Full-time

Pay: 26,000.00-27,000.00 per year

Benefits:

Bereavement leave Company events Company pension Employee discount Free flu jabs Referral programme
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person