Job Description

Customer Advisor - Italian speaking trilingual

Remote, with initial training and teams days in Bedford, UK

Salary up to 29,000 + Bonus + Benefits

Full time position working the early Careline shift - 06:55-15:05

SPD

(Swiss Precision Diagnostics) are world leaders in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture business between

P&G

and

Abbott

and our brand

Clearblue

is recognised the world over as providing accurate home pregnancy and fertility monitoring tests.


We are recruiting for a

Italian speaking

Customer Advisor

to join our

Customer Support team

. We are seeking a collaborative individual to work as part of a dynamic team to add value to people's reproductive health.


This exciting role is pivotal to SPD, offering an opportunity to accurately and professionally

manage contacts with our customers

directly, gathering key information about our products and supporting consumers to use them correctly. You will have

strong and effective communication skills in multiple languages

and be

customer focused

with proven experience in providing excellent customer service and handling challenging and emotive calls. The role holder will be accountable for managing relevant product investigations, liaising with and building key relationships with internal and external stakeholders as necessary.


Compliance is key, and we are looking for an individual who has

high attention to detail

and is

well organised

to effectively multi-task to meet the targets and satisfy the needs of the team and our customers. You will be

fluent in written and verbal English and Italian

, plus a third language (

Spanish, French, German, Dutch or Russian

). It would be beneficial to have a background in biological science. Applicants need to be UK based and able to travel to the Bedford, UK office for initial training plus team days about 5-6 times per year.

We can offer you...

Competitive salary and bonus Hybrid working with flexibility 25 days paid annual leave plus bank holidays Company pension scheme with competitive employer contribution Private Medical Insurance with additional Medical Cash Plan Enhanced maternity and paternity pay Company supported employee Health & Wellbeing programme Life assurance Free electrical car charging points Free parking Beautiful parkland setting with excellent transportation links to Cambridge, Milton Keynes Northampton and London

You must have the right to work in the UK. SPD are not able to provide sponsorship for this role.

If you require any reasonable adjustments to support you, at any stage during the application process, just let us know how we can help.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

SPD Swiss Precision Diagnostics GmbH (SPD) is a world leader in the research, design and marketing of advanced consumer diagnostic products.


Our SPD research centre is at the cutting edge of innovation, and is fully engaged in the development of reliable diagnostic products to empower women on their reproductive journey. We are committed to answering the needs of our existing and future consumers, through a continuous flow of new and innovative products.