Job Description

Join Our Team as a Customer Advisor - Burnley HQ

Are you passionate about delivering exceptional customer service? Do you thrive in a creative, design-led environment? We're looking for an enthusiastic and astute individual to join our team at Panaz Group as a

Customer Advisor

.


This is a fantastic opportunity to work with a leading textiles designer and manufacturer, supporting our luxury brands and ensuring a best-in-class experience for our UK and international clients.

Interested?

Visit careers.panazcareers.com to apply.

What We Offer

Base Salary

: starting at 25,000 per year, reviewed annually in June.

Quarterly Bonus

: Earn 500-2,000 based on team performance vs target.

Flexible Hours

: Choose your working pattern across a 37.5-hour week.

33 Days Holiday

: Including bank holidays.

Training & Development

: Grow your skills with us.

Social Events

: Summer and Christmas parties to remember.

Christmas Closure

: Enjoy a break from Christmas Eve through New Year.

Company Sick Pay

: Up to 4 weeks (after 1 year). ?

Gym Discounts

: Corporate rates to keep you active.

Sustainability & Volunteering

: Work with Ribble Valley Trust and meet our bees

Inclusive HQ

: Designed with accessibility in mind.

We're open to part-time job share arrangements - you'll be able to indicate your preferences during the application process.

Your Role

As a Customer Advisor, you'll be the voice of our luxury brands -

Chase Erwin

and

thesign

- providing expert support across our product ranges. Your responsibilities will include:

Communicating with clients via email, phone, and web channels. Sharing your knowledge of luxury textiles, design, and interiors. Guiding customers through orders, product selection, sampling, and after-sales support. Resolving delivery queries and ensuring a seamless customer experience. Collaborating with Customer Excellence, Logistics, Supply Chain, and Warehouse teams. Accurately processing orders using our bespoke system. Sharing customer insights with Sales Partners to drive improvements. Supporting teammates during absences and holidays to broaden your experience.

Who We're Looking For

Experience in a customer service or advisory role. Proven ability to handle queries and resolve issues effectively. Open-minded, eager to learn, and a strong team player. Flexible and adaptable in a fast-paced environment. Exceptional attention to detail and flawless written English. Proficient in Microsoft Office and quick to learn new systems. Comfortable working in a diverse and inclusive team.

If you're ready to bring your passion for customer service to a dynamic, design-led company, we'd love to hear from you. Apply now via our official careers page: careers.panazcareers.com.

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