Job Description

This is the job

Role:

Customer Advisor - Driving School

Location:

Cardiff - Dynamic Working

Salary:

23,100

Shift Pattern:

Monday-Friday 9am-5pm

Full Time/Permanent

Expected Start Date:

3rd November 2025

Interviews:

24th September-15th October





At the AA Driving School & BSM, you'll put the customer at the focus of everything you do. We're on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We're looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony. You'll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm... so your weekends are your own!






You will;

Inbound & Outbound Contact Handling

: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.

Customer Journey Management

: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.

Complaint Resolution & Ownership

: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.

Admin & Financial Tasks

: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.

Service Excellence & Product Knowledge

: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.

Additional information

What's in it for me?

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse

learning and development

opportunities to support you to

progress in your career

23 days annual leave

, increasing to 25 days after 5 years' service,

plus 8 bank holidays

Ability to

purchase extra holidays

Free

AA breakdown membership

after you start your employment

Discounts on AA products

including car and home insurance

Employee discount scheme t

hat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave

pension

scheme with up to

7% employer contribution

Dedicated

Employee Assistance Programme

Plus, so much more!





We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.



As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.



We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.