Customer Advisor
Diss, ENG, GB, United Kingdom
Job Description
As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of
Customer Driven, Excellence, Respect and Integrity.
Duties
Responding to inbound calls and client enquiries with professionalism and expertise. Conducting outbound calls and client enquiries with professionalism and expertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role
Requirements
No prior insurance experience is necessary, but strong communication and telephone skills are a must. A customer-focused attitude, with attention to detail and the ability to learn quickly. Basic English, maths and computer proficiency and a commitment to delivering a high-quality service. A proactive, solutions focused team player with excellent interpersonal skills. Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in a fast-paced environment
This role is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering outstanding service.
Job Types: Full-time, Permanent
Pay: 26,000.00 per year
Benefits:
Company pension On-site parking
Work Location: In person
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Job Detail
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Job IdJD4594562
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationDiss, ENG, GB, United Kingdom
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EducationNot mentioned