Job Description

System Downtime Notice We regret to inform you that we\'re currently experiencing technical issues with our application process, particularly with document uploads. Our team is working diligently to resolve this matter and ensure a seamless application experience. We understand your application is important, and we apologise for any inconvenience. Your progress is safe, and you can complete your submission when our systems are fully operational. For immediate assistance or questions, contact us at recruitment@bt.com. Thank you for your patience, and we look forward to helping you pursue your career with us as soon as our application process is back to normal. We appreciate your understanding and continued interest in BT Group.



Customer Advisor - Contact



Job Req ID: 27105



Posting Date: 1 Dec 2023



Function: EE Contact Centres



Location: Dundee Contact Centre, Dundee, United Kingdom



Salary: 23690.00








Long Description

The Role
Are you someone with enthusiasm and belief in providing excellent customer service?
If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of questions and supporting with a technical query they may have. With the training and support we give you, you\xe2\x80\x99re the expert that our customers love talking to.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.


Long Description

Wondering If You\xe2\x80\x99re What We\xe2\x80\x99re Looking For?
We believe in a completely personal environment, where you\xe2\x80\x99re treated like you want to be treated. We\xe2\x80\x99re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What\xe2\x80\x99s In It For You?
Being part of the EE family brings a huge number of benefits including the below:


Long Description

• Huge discounts of EE & BT products including your Mobile and Broadband \xe2\x80\x93 saving you hundreds of pounds every year
• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Optional Pension scheme to protect your future
• Critical Illness cover
• Gym membership discounts
• Discounts off attractions for the family all year round

The smaller bits like; subsided canteen, free tea and coffee, and even a concierge


Long Description

What Are You Waiting For?
If you think you\xe2\x80\x99d be a great fit we\xe2\x80\x99d love to hear from you. Reach out to get the conversation started!