Job Description

OTE: GBP 30,000.00/Yr. Overview:

Job Vacancy: Customer Advisor - Contact Centre

Location:

Office-based, Newcastle

Salary:

22,000 basic, with an OTE of 30,000 per year (uncapped)

Hours:

40 hours per week on a rota basis, Monday to Saturday

About the Role

Are you passionate about delivering exceptional customer service? Join Lookers as a

Customer Advisor

and become part of a dynamic, forward-thinking team. You'll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

Key Responsibilities

Coordinate service, MOT, and maintenance bookings

, engaging with customers to secure repeat business and uncover opportunities. Build strong, relationships with customers while adhering to all

brand and manufacturer standards

. Maximise efficiency and deliver a seamless customer journey using

Lookers' technology platforms

.

Skills & Competencies

Exceptional

communication skills

, with a customer-first approach. Strong

teamworking abilities

, alongside effective

organisation and time management

. Confidence working in a

fast-paced, target-driven environment

.

What We Offer

Competitive salary

with uncapped earning potential (OTE up to 30,000). Comprehensive

training and development opportunities

, with room to grow within Lookers and beyond. A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.

Working Hours

Our Contact Centres operate:

Monday to Friday:

8:00 am - 6:00 pm

Saturday:

9:00 am - 1:00 pm


Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.

Why Lookers?

At Lookers, we don't just hire people; we invest in them. By joining our team, you'll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.


Ready to take the next step in your career?

Apply today

and let's achieve great things together!