Job Description

A Little Bit About Us:

The Vindis Group is seeking to appoint a Customer Advisor to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices. A Life Assurance policy, at no cost to yourself. 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
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Key Responsibilities

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Answering phone calls Bookings - email, walk in Service History Email queries from service inbox Guest list Pre calls Loan car handovers - checking fuel & cleanliness - adding to washboard & refuel VHC follow up Owning customer waiting areas upstairs & downstairs - hosting Provide an easy and enjoyable client (customer) experience (internal and external), each and every time. Champion and maintain a culture of client service excellence; ensuring that the expectations and requirements of the department's clients are delivered upon. Ensure business practices are in place that make your area an "easy one to do business with". Liaise with all internal and external clients and candidates in a timely and professional manner. Coordinate effectively as part of the Front of House Team and wider business network Recognise your role in integrating effectively with the departments within you centre and wider business network Ensure you respect direction and guidance provided through your reporting line. Effectively nurture relationships with your team.
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Prerequisites:

Previous customer experience Good attention to detail
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.

Job Type: Full-time

Benefits:

Bereavement leave Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Referral programme Sick pay
Work Location: In person