Job Description

Location:

BioCity Lab, Motherwell

Hours:

20 per week (Monday-Friday)

Salary:

13/hour -- 13,520 per year (Part-Time)

About the Role

At Venneir, we don't just send out products--we build experiences. As our

Customer Aftercare Manager

, you'll take ownership of what happens after the sale. Your mission? Ensure every customer feels heard, supported, and satisfied after they receive their smile kit.

You'll follow up with customers by phone, resolve minor concerns before they escalate, and gather reviews and user content that boost our trust online. You'll also help us track what customers are saying--giving us the insights we need to improve fast.

This is a

non-customer-facing

role (no in-person contact), but it requires

outstanding phone etiquette

, emotional intelligence, and consistency. You'll work on-site at our BioCity Lab in Motherwell.

What You'll Be Doing

Make structured follow-up calls to recent customers Help resolve small product or delivery concerns with care Prompting customers for reviews Collect video/photo feedback for marketing Log feedback into a tracker and report weekly trends Hit defined weekly performance targets

What We're Looking For

2+ years in customer service or complaint handling Confident, warm, and clear over the phone High emotional intelligence and calm under pressure Organised and comfortable with simple data entry Available to work on-site at BioCity Lab, Motherwell

What You Get

13,520 annual salary (based on 13/hour, 20 hours/week)

Free on-site

gym membership

Access to

cafeteria, pool table, air hockey

Free on-site parking A fast-moving team that values trust, speed, and results
Job Type: Part-time

Pay: 13,520.00 per year

Expected hours: 20 per week

Benefits:

Canteen Employee discount Free parking Gym membership On-site gym On-site parking
Schedule:

Monday to Friday
Experience:

Warm calling: 2 years (required) Complaint handling: 2 years (required)
Work Location: In person

Reference ID: REVIEWGUY
Expected start date: 19/05/2025