Job Description

The purpose of the role is to be Estuary's front of house and first point of contact by answering all in bound enquiries received for the Association. Delivering 'Amazing' customer service by identifying and understanding our customers' needs and being a positive brand ambassador for Estuary Housing Association.


We are looking for someone with a can-do attitude towards achieving our goals and objectives, whilst ensuring our customers are at the heart of what we do. If you enjoy a varied role, are self-motivated, able to balance your workload and work within service level agreements, this could be the role for you.

Rewards & Benefits

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.

Values-Based Recruitment

Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.

Safeguarding & Recruitment

Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.


The successful applicants will be required to provide proof of eligibility to work in the UK.

Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.

Estuary is Inclusive

At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.


We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.

Anonymous Shortlisting

To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.

Estuary is Disability Confident

We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

Actively seek to attract and recruit people with disabilities Provide a fully inclusive and accessible recruitment process Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job Make reasonable adjustments to support people with disabilities as needed.

Accessibility

If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.



Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.


We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.


We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.



We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.


PLACEHOLDER